Learning and Teaching Administrator

Durham University

Learning and Teaching Administrator  (
Job Number:
Faculty of Business
Grade 4:  £22,630 – £24,144 per annum
Open-Ended/Permanent  Full Time
Contracted Hours per Week: 35
Working Arrangements: Hybrid Working
Closing Date
: 07-Jun-2023, 6:59:00 PM
Disclosure and Barring Service Requirement: Not Applicable. 


Learning and Teaching Administrator      
Department:  Learning and Teaching, Business Faculty 
Grade: Grade 4   
Salary range:
  £22,630 – £24,144
Working arrangements:
Full time; 35 Hours per week, Monday to Friday 9-5
Closing date:      TBC
Interview date:   TBC

The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. 
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. 
We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found 

The Role and the Department

The Business School seek a Learning and Teaching Administrator  to support its MBA Programmes, which we are proud to say are triple accredited, which less than 1% of the world’s 3500 Business Schools hold this accreditation.  This exciting role will be responsible for the provision of a professional, efficient administrative service supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation. 

You will be working with a passionate, small and  friendly team, who support each other on a daily basis, the team is at the heart of the student experience.  You will be required to work flexibly with colleagues across the institution to ensure the service functions effectively in meeting priorities, working in accordance with the University and Departmental polices and procedures. 

We’re looking for someone who is passionate about working with students, making a difference and achieving results.  You are a brilliant communicator, have good time management skills and are strong at developing relationships.  You also have a real eye for detail, a focus on continuous improvement and the drive to get things done.  

At Durham we recognise that our staff and students are our greatest asset, and we want to support the health and wellbeing of all.  Hybrid working supports this ethos and provides many benefits to our colleagues, including empowering people, where their role allows, to work in a manner which is more suitable for them, whilst encouraging our commitment to environmental sustainability. 

Depending on the needs of the business and the job role, Durham University is piloting hybrid working for all Professional Services colleagues in the academic year 2022/2023, which may include the opportunity to work both on and off campus and to flex working hours.  If appointed to the post, your line-manager will discuss the specific arrangements with you. 


Working at Durham  

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: 

•    27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.  The University closes between Christmas and New Year.
•    No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
•    Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
•    On site nursery is available and children’s clubs in the summer holidays. 

•    Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
•    There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities. 
•    The opportunity to take part in staff volunteering activities to make a difference in the local community
•    Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
•    We offer generous pension schemes. 


Durham University is committed to equality, diversity and inclusion.

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.  
As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. 

What you need to demonstrate when you apply

To be considered for this role, here are the skills/experience we’re looking for:
1.    Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.
2.    Experience of working in a busy office environment delivering front line administrative services or having relevant qualifications for the role.
3.    Experience of managing time to meet deadlines and working under pressure without compromising on quality. 

4.     Accuracy, numeracy, and attention to detail. 

5.     A high level of discretion and the ability to maintain confidentiality. 


6.    Good spoken and written communication skills.
7.    Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications, digital booking systems.
8.    Committed to continuing professional development.
9.    Ability to solve problems and resolve straightforward issues yourself and as part of a team.
10.    Ability to provide advice and guidance to a range of colleagues and customers.

Desirable Criteria

 Post-16 qualification or equivalent experience. 

Evidence of relevant personal development to maintain skills.


How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria we would also urge you to provide any relevant evidence.  Please don’t forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.  

Submitting your application 

We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails 
What you are required to submit:
•    A CV 
A table outlining how you meet each of the criteria with examples.


Contact details 
If you would like to have a chat or ask any questions about the role,
Vicky Welsh would be happy to speak to you via [email protected]


Typical Role Requirements

Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate.

Service Delivery
•    Show a commitment to equality, diversity and inclusion and the University’s values.
•    Provide an excellent and timely service to our students, your colleagues and anyone else you come across as part of your role.
•    Use your experience and problem-solving skills to resolve routine issues with things relevant to your role such as student queries and provide information and updates to help your team find solutions.
•    Collect, organise and record data and information accurately and provide reports as required.
•    Promote positive wellbeing arrangements which benefit you and your team.
•    When carrying out your role, use and apply relevant professional and regulatory standards e.g. data protection when managing data, to process, check and reconcile anomalies within data and information sets. 
•    Use standard office-based devices and applications, tools and equipment to carry out data recordings, communications and networking, such as marks entry, collection, and dissemination of student feedback.  
•    Update process guides for staff following policy changes.
•    Arrange [meeting/event venues and travel arrangements and/or equipment arrangements for events, meetings and recruitment and teaching activities for other team members.

·       Process and update key business documentation, including handbooks, the virtual learning environment, and student concession requests.

·       Monitor and track data, including assessment submissions and student progress, initiating follow up procedures, and drafting routine correspondence where necessary. 

·       Accurately record financial transactions in liaison with relevant staff.


•    Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members.
•    Help your team organise and provide administrative services that support key activities for example undertaken within your service and contribute to team planning activities.
•    Help your team ensure that products and services are adapted in response to feedback and to meet changing demands.

·       Flexible in approach to accommodate the needs of team members and/or service.


•    Seek feedback from students, staff and anyone else that you come across as part of your role on their requirements from your service to ensure that their reasonable expectations are being met.
•    Record information and data accurately and as required to team members and more experienced staff and respond to queries which you receive.
•    Liaise with staff in other areas of the organisation, to ensure that services are being delivered in an efficient and collaborative way.
•    Liaise with external suppliers, contractors, specialists and service providers to plan the delivery of services and events.
•    Provide support for meetings, working groups and committees, such preparing and sending documents for meetings, drafting reports and taking minutes, including preparation for the Board of Examiners and its Sub-Committees.

•    Any other reasonable duties.

Useful links
If you would like further information you may find the following will help

The following link to the programmes you will be supporting MBA – Durham University Business School : MBA – Durham University Business School  
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices – Durham University which provides information on the collation, storing and use of data.

The post is full time /and may be offered on an internal secondment basis subject to the agreement of the current line manager.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.


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