University of Glasgow
In this role you will enhance the student experience by working collaboratively with the School administrative teams and academic teaching staff to provide an excellent service. You will also provide administrative support for the processes and procedures relating to students on taught programmes. You will assume supporting students including providing information, advice and front-line support services. In addition, you will support academic staff and colleagues involved in taught programme teaching administration and assessment including programme and course leaders. You will be responsible for the delivery of an efficient and effective administrative service to support the School’s Learning and Teaching activities, potentially including: the management of student records/courses/programmes via our learning platform and student records/management systems, assessment and feedback activities, quality assurance processes (course/programme approvals, Periodic Subject Reviews), course/programme evaluations and programme/scholarship applications. Additionally, you will also be responsible for monitoring student engagement and the Right to Work documentation of relevant Learning and Teaching colleagues, communicating with the University’s Registry/HR teams to ensure compliance with UK Visa and Immigration (UKVI) legislation and University policies.
Main Duties and Responsibilities
1. Responsible for the delivery of an efficient and effective administrative service to support the School’s learning, teaching and assessment activity, including liaison with key partners both internal and external to the School.
2. Contribute to programme and course administration for the full student journey, potentially including: managing the coordination of all relevant documentation; supporting registration and enrolment; on-course administration of programmes and courses; management of assessments; clerking of exam boards and ensuring student records are maintained on MyCampus.
3. Deliver an excellent customer experience •, using knowledge and judgement to provide first-contact resolution for general enquiries relating to learning and teaching activities across the School with minimal supervision.
4. Contribute to a culture of continuous improvement through identifying and supporting the implementation of process improvements to enhance the student and staff experience.
5. Plan and prioritise own workload, anticipating pressure points in the academic year, to ensure that deadlines are met, and an efficient service is provided to staff and students.
6. Provide administrative support to academic staff in support of School activities, developing good relationships with key internal and external stakeholders.
7. Ensure full compliance with University-wide policies and procedures, including in relation to the management of confidential information and personal data.
8. As part of the Professional Services team flexibly support the range of Learning and Teaching activities of the School by undertaking any other relevant duties appropriate to the post/grade.
Knowledge, Qualifications, Skills and Experience
A1 SCQF Level 7 (HNC, VQ3, Highers, City & Guilds or equivalent), or ability to demonstrate the competencies required to undertake the duties associated with the level of post, having acquired the necessary knowledge and skills in a similar role.
A2 Excellent IT knowledge, including Microsoft Office, particularly Excel.
B1 Knowledge of the University systems, e.g. PIP, CMIS, MyCampus, Moodle, T4 software training.
B2 Knowledge and understanding of the University structures, policy, practices and procedures.
C1 Ability to understand and apply policies, regulations, guidelines and standard operating procedures relevant to the role.
C2 Strong accuracy and attention to detail, particularly when using data and information from multiple sources.
C3 Strong organisational skills; ability to work under pressure, prioritise own workload, meet tight deadlines and adapt to changing priorities.
C4 Ability to work proactively both individually and collaboratively to achieve team goals.
C5 Excellent communication skills, both verbal and written.
C6 Proven initiative and judgement to identify priority issues and problem solve.
C7 Discretion and the ability to maintain confidentiality.
D1 Ability to clerk meetings, including preparation of papers, meeting organisation, note taking and communication of actions.
E1 Significant experience of delivering a customer-focused service.
E2 Demonstrable experience of working with a variety of stakeholders and building effective relationships.
E3 Experience of managing complex datasets, analysing data, extracting reports and resolving related problems.
F1 Experience within a higher education setting, including knowledge of administrative and organisational systems.
F2 Experience of improving administrative processes.
Terms and Conditions
Salary will be Grade 5, £24,715 – £28,929 per annum.
This post is full time (35 hours per week) and open ended.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
3 A flexible approach to working.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community
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