Learning & Development Assistant

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Description

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Within the Directorate Maastricht Upper Area Control Centre, the “ATM Training”  service is a certified training provider operating under EU regulations. The service is responsible for developing, delivering and maintaining training (internal and external) for ATC students & ATCO’s. The “ATM Training” service also provides support and competence in the realisation of ATM related projects at MUAC. 

Your role will be to:

• Contribute to the development and maintenance of (e)learning materials (such as; new tools/features introduction, onboarding, operational/airspace changes, etc.) to the operational staff.
• Collaborate with and gather training needs (using structured interviews and surveys) from subject matter experts; analyse given input in order to develop digital content and e-learning courses.
• Assess, in coordination with subject matter experts, available training and propose new e-learning methods, including new technologies, tools, and trends.
• Advise on existing and future (e)learning materials and gather feedback for further development and improvement through various formats (surveys, interviews, meetings, workshops, etc.).
• Contribute to the development of guidelines for learning methods, learning techniques, and the design of digital content.
• Carry out any other task in line with the main purpose of the job.

Required Qualifications, Experience & Competencies:

• Completed university studies of 3 years in a relevant area (e.g., Arts, Digital design) and relevant professional experience of 1 year.
• In addition to the above, a minimum of 1-year relevant working experience.
• Experience in digital content creation
• Knowledge and/or experience with the following software:
• Learning management system (LMS) software
• Video/audio editing software (e.g., Camtasia)
• Image editing software (e.g., Photoshop)
• Motivation and commitment to stay abreast of new training trends and tools.
• Understanding of training design methodology, and adult-learning style would be considered an advantage.
• Communication: You express information and ideas effectively.
• Planning & Organising: You display an organised and methodical approach.
• Customer Focus: You adapt services to respond to customer needs.
• Analytical Thinking : You are able to break down information.
• Creativity & Innovation: You are open to new approaches.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level .

Source: https://jobs.eurocontrol.int/jobs/learning-development-assistant-noc-ma-2023-fgiii-622-1

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