Library Services Assistant

Workers – Union

Job Class
BCGEU Okanagan Assist Workers

Job Profile
BCGEU OK Hourly – Library Technician I

Job Title
Library Companies Assistant

Division
UBCO Library Companies Workers Library Companies

Compensation Vary
$25.35 – $29.06 CAD Hourly

Posting Finish Date
November 28, 2023

Notice: Functions will likely be accepted till 11:59 PM on the day previous to the Posting Finish Date above.

Job Finish Date

Oct 31, 2024

Schedule will likely be based mostly on operational want, and can embrace night and/or weekend shifts. 

At present operational want is:

Tuesday to Friday 9 am -5 pm, and

Saturday 10 am – 6 pm.

UBC Okanagan Library Hours:

September 1 – April 30

Monday – Friday: 7 am – 10pm

Saturday – Sunday: 10 am – 10 pm

Might 1 – August 31

Monday – Thursday: 8 am – 8 pm

Friday: 8 am – 6 pm

Saturday-Sunday: 10 am – 6 pm

Closed All Statutory Holidays besides Easter weekend.

At UBC, we imagine that attracting and sustaining a various workforce is vital to the profitable pursuit of excellence in analysis, innovation, and studying for all college, workers and college students. Our dedication to employment fairness helps obtain inclusion and equity, brings wealthy range to UBC as a office, and creates the mandatory circumstances for a rewarding profession. 

Job Abstract
This place is accountable for answering circulation, directional and reference questions on the Service Desk, and referring to a librarian these reference questions that are advanced or which require group instruction. This position additionally consists of helping with normal stacks upkeep. This place is accountable for processing Interlibrary loans – lending and borrowing. This place will help with challenge work as requested by coordinators, library supervisor or librarians.

Organizational Standing

This place works below the supervision of the Library Companies Coordinator and stories to the Supervisor, Library Companies.  Works with different members of the UBCO Library workers and the general public; participates in group actions resembling conferences, coaching and skills-building occasions.

Work Carried out

1. Performs Service Desk capabilities:

• Gives library help on the Service Desk.
• Creates a constructive and welcoming customer support surroundings for all library patrons.
• Solutions reference questions utilizing UBC Okanagan Library sources together with {the catalogue}, on-line databases and digital sources; refers inquiries to topic specialists and/or different campus departments, as applicable.
• Solutions questions regarding library sources and providers; supplies help to patrons utilizing library sources and know-how.
• Explains library insurance policies and procedures to patrons; stories issues to designated people or departments.
• Makes use of built-in library software program to:
  • Replace merchandise report standing, present barcode upkeep and create transient merchandise information.
  • Present circulation providers, resembling charging, renewing and discharging objects.
• Opens and closes the library.
• Accepts positive funds, together with processing debit transactions.
• Cabinets library materials and assists with ongoing stacks upkeep.
• Participates in group conferences, together with ongoing coaching periods.

2. Processes Interlibrary loans (ILL) – lending, borrowing and returning

• Will likely be educated on all duties related to ILL however major accountability will likely be ILL borrowing.
• Utilizing ILL processing software program, displays and manages department ILL borrowing requests queue and directs requests by the system as they’re processed.
• Makes use of a wide range of ILL software program instruments effectively to precisely request objects to make sure requests are processed in a well timed and cost-effective method.
• Maintains communication with different UBC ILL department companions to troubleshoot and collaborate on requests.
• Communicates straight with exterior companions, resembling to debate distinctive request sorts or to troubleshoot lacking objects.
• Processes objects as they arrive and makes them obtainable for patrons.
• Tracks due dates and follows up on late objects that have to be returned to loaning establishments.
• Processes ILL renewal requests as requested.
• Displays the ILL e mail account and responds on to patron inquiries in a well timed method.
• Escalates points as they come up to the Library Companies Coordinator or to ILL UBC colleagues as applicable.
• Acts as again as much as ILL lending duties as wanted.
• Acts as again as much as ILL return duties as wanted.

3.  Assists with Library Initiatives:

• Assists with background analysis to help growth of latest library providers and initiatives.
• Participates in evaluations of sources on trial and supplies suggestions as wanted.
• Gives help for Collections processes and procedures, together with donations, deselection, and inventories.

4. Performs different duties or initiatives as assigned.

Consequence of Error/Judgement

Selections the place clear procedures will not be obtainable will likely be directed to the Library Companies Coordinator or Library Supervisor. Errors in judgment or ineffective communication regarding providers supplied on the Service Desk have restricted impact on library operations.  Errors within the processing of library supplies have value implications and can lead to poor customer support.

Supervision Acquired

The incumbent is supervised by the Library Companies Coordinator and stories to the Supervisor, Library Companies.

Supervision Given

This place doesn’t supervise workers.

Minimal {Qualifications}

• Completion of a two-year Library Technician Diploma, or equal library expertise is required.
• Current expertise processing interlibrary loans (I.e. borrowing and lending bodily objects).
• Minimal one (1) yr latest expertise in a tutorial library surroundings is required, or an equal mixture of training or work expertise in a library setting could also be thought of.
• Willingness to respect various views, together with views in battle with one’s personal.
• Demonstrated dedication to enhancing one’s personal consciousness, information, and abilities associated to fairness, range, and inclusion.
• Wonderful customer support supply abilities in a library setting.  Will sit/stand for as much as 2 hours whereas working at a service level.
• Data of utilizing an built-in library system.
• Consideration to element to make sure correct processing of requests.
• Laptop expertise and efficient keyboarding abilities.
• Expertise utilizing customary office software program resembling MS Phrase, Excel, and database functions.
• Bodily means to deal with library assortment supplies:
  • Capacity to raise heavy objects, as much as 35 lbs  weekly.
  • Capacity to drag/push ebook cart, as much as 50 lbs, often
  • Capacity to twist, bend, raise, attain as much as 5 lbs/ ebook every day.

Most popular Abilities

• Familiarity of copyright legal guidelines as they pertain to Interlibrary mortgage requests.
• Data of library insurance policies and procedures.
• Data of Interlibrary mortgage software program instruments.
• Efficient time administration, multi-tasking and group abilities.
• Capacity to speak successfully verbally and in writing.
• Capacity to take care of various individuals in a peaceful, courteous, and efficient method.
• Capacity to prioritize work and meet deadlines, and work in a group surroundings.
• Capacity to train tact, courtesy, discretion and sound judgment.
• Capacity to use beforehand discovered ideas to new conditions and/or know-how.
• Capacity to observe and perform directions.
• Capacity to work independently, as a part of a group, and below restricted supervision.
• Capacity to function a traditional vary of library gear.
• Capacity to work versatile hours, together with evenings and weekends.