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Introduction
UNDP is launching a Request for Proposal (RFP) to establish a Long-Term Agreement (LTA) for the provision of Case Management System Services for the Office of the Ombudsman for UN Funds and Programmes and the UN Secretariat Ombudsman.
The selected vendor will be responsible for the design, implementation, data migration, testing, and go-live of a new secure case‑management platform, as well as for providing ongoing hosting, maintenance, technical support, and user‑license management throughout the duration of the LTA. The system must support case intake, tracking, reporting, analytics, and full data segregation between both Ombudsman Offices. The LTA will allow UNDP to issue call-off orders as needed during its term.
Interested suppliers must submit their offer directly in the system as instructed in the solicitation document, following the instructions in the available user guide. n case you have never registered before, you can register a profile using the registration link shared via the procurement notice and following the instructions in the guides available in UNDP website: https://www.undp.org/procurement/business/resources-for-bidders. Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from previous registration.
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UNDP HEADQUARTERS, NEW YORK
CENTRAL PROCUREMENT TEAM
Documents :
Negotiation Document(s)
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