Managed Services Manager

Job title:

Managed Services Manager

Company

HSO

Job description

As a Managed Services Manager, you will play a pivotal role in…

• Leading and managing the Managed Services team to deliver high-quality support and solutions to clients
• Strategizing and implementing service delivery plans to enhance operational efficiency
• Establishing and maintaining strong relationships with clients to understand their needs and ensure customer satisfaction
• Overseeing the day-to-day operations of the Managed Services department, including resource allocation and performance management
• Collaborating with cross-functional teams to drive service improvements and innovation
• Identifying upsell opportunities and ensuring the team meets service level agreements (SLAs)
• Developing and mentoring team members to foster a high-performance culture

In this role, you will be responsible for…

• Acting as the primary point of contact for key clients
• Managing project timelines, budgets, and deliverables
• Conducting regular reviews with clients to ensure they receive the highest level of service
• Leading initiatives to enhance service offerings and improve client experiences

Requirements

• Bachelor’s degree in IT, Business Management, or a related field
• 5+ years of experience in Managed Services or IT service delivery management
• Strong leadership skills with the ability to motivate and manage a diverse team
• Experience in client management and relationship-building
• Proven track record of achieving operational goals and driving service improvements
• Experience with D365 CE and/or F&O
• Excellent communication and interpersonal skills
• Ability to analyze data and make informed decisions

BenefitsPosition is fully remote with the occasional need to visit a client site.We offer a structured career development plan to help you grow your career with HSO.We include a benefits program, competitive compensation plans, paid vacation, and a dynamic environment.

Expected salary

Location

Canada

Job date

Wed, 20 Nov 2024 23:22:43 GMT

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