Manager, Banking Operations Management

Job title:

Manager, Banking Operations Management

Company

Manulife

Job description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working ArrangementHybridJob DescriptionThe Corporate Treasury Operations department is responsible for bank relationship services, cash positioning & forecasting, executing daily receipts and disbursements, customer service support, as well as a variety of oversight/compliance/control functions.This position has primary responsibility for managing operational cash through banking relationships and bank account structures that meet the needs of Manulife’s operations. This includes leading and owning the guiding principles of our operational banking model; re-evaluating, re-designing, and implementing cost-effective operational banking model to manage our operational cash efficiently, while streamlining all existing bank account opening and closing processes, globally. The position is responsible for implementing the legal and control framework supporting all parent and subsidiary banking arrangements (this includes all legal documentation, banking contracts and signing authorities) related to the firm’s banking relationships. This position is the primary contact or point person for all Banks, Company Legal departments and internal Divisional Coordinators concerning account openings, closings, signing authorities and service requirements.This position has a significant customer service focus while also requiring adherence to legal and regulatory requirements and tight daily and monthly deadlines. The incumbent is also responsible for maintenance of the Bank Account Management (BAM) system, to include the payment, analysis, and reporting, for the firm’s bank service fees. The BAM system is the Company’s official book of record for banking data and this position is responsible for ensuring the accuracy, integrity and completeness of the firm’s bank account and legal information housed in the system. As a team leader the incumbent will also be accountable for effectively managing the teams day to day as well as strategic activities. This role will offer opportunities for career growth and advancement.What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 5-7 years of experience in the financial services industry
• Thorough technical knowledge of cash management and banking principles, services, and systems in various countries (primarily Canada and U.S.)
• Expert knowledge and understanding of, bank account structures, banking services and systems
• Strong negotiation and problem resolution skills, particularly, with respect to legal contracts and agreements.
• Strong analytical and problem-solving skills, with the ability to analyze, navigate and resolve complex situations.
• Thorough understanding of control/risk principles as they relate to banking functions.
• Strong interpersonal, communication and organization skills.
• Demonstrated leadership capabilities with a customer oriented interpersonal style.
• Team leadership experience
• Proven capability in listening, motivating, and managing change effectively. Ability to adapt to and meet multiple, tight deadlines and work well under pressure.
• Good business judgment with the ability to juggle changing priorities and assign resources to high priority projects to meet the firm’s obligations.
• Bachelor’s Degree or equivalent in Commerce, Business, Management, or a related field
• Other professional Treasury certification such as the CTP is a distinct asset
• Candidates with expertise using Kyriba are preferred

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

We lead with our Values every day and bring them to life together. * Boundless opportunityWe create opportunities to learn and grow at every stage of your career. * Continuous innovationWe invite you to help redefine the future of financial services. * Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives. * Championing Corporate CitizenshipWe build a business that benefits all partners and has a positive social and environmental impact.#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Salary & BenefitsThe annual base salary for this role is listed below.Primary Location Toronto, OntarioSalary range is expected to be between $84,375.00 CAD – $151,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Expected salary

Location

Toronto, ON

Job date

Sat, 24 Aug 2024 22:55:17 GMT

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