Manager, Business Product Services

Job title:

Manager, Business Product Services

Company

Cencora

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsPRIMARY DUTIES AND RESPONSIBILITIES:Contribute to the planning and implementation of the Product strategy:Implement strategies for feature adoption across programs and tracking/reporting (catalogs, event planning, dashboards, marketing tools, etc.)Collect and use feedback for ongoing feature development.Work with the Product Manager and senior leadership to define product success measures.Translate business priorities into KPIs for feature development.Help prioritize features based on KPIs for the business and other important considerations from a product perspective.Measure results and outcomes of features built to evaluate success/bring value to stakeholders.Conduct market research and gather product dataConduct market research to stay competitive on feature use and improve the overall user experience (UI elements, healthcare space, trending topics i.e., AI, etc.)Understand and stay up to date on Salesforce functionalities/features.Translate features built into key selling points (NBD)Lead initiatives to gather data (qualitative & quantitative) – Community of Practice, surveys, polls, feedback sessions.Assist in developing and maintaining the product roadmap ensuring alignment with the business and service strategy and in compliance with regulatory bodiesLiaise with business partners to identify and prioritize product offerings and enhancements based on business, regulatory and customer needs.Communicate roadmap to internal customersSupport current and future telephony projects, including migrationsPlay a pivotal role within the contact center telephony team, actively driving the adoption and utilization of features.Be the voice of the business by communicating the strategy and working with IT team(s) in the design and development of proof of concepts, prototypes and final productContribute to the prioritization of business requests ensuring that development resources are spending their time on high-value requestsProviding product design, guidance, and oversight for UI/UX elementsSupport cross-functional teams and other product teamsSupport the product team with other projects/tasks as needed.EXPERIENCE AND EDUCATIONAL REQUIREMENTS:Bachelor degree in Business, Health Sciences or Computer Information Systems, MBA an asset5+ years in Healthcare in progressive levels of responsibility and leadership, experience on Patient Support Programs asset3+ years in product management roleWell-versed in software development life cycles. Experience in Agile framework is an asset, particularly with SalesforceStrong business, organizational, interpersonal, and communication skillsStrong facilitation and presentation skillsSelf-motivated and self-directed with the ability to prioritize personal and team’s work to consistently meet commitments.Demonstrated ability to partner and collaborate across organizations to optimize outcomesMINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:Professional certification in Agile, LEAN and/or Pragmatic MarketingBilingual: English and FrenchWhat Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full timeEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedAccessibility PolicyCencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.Affiliated Companies: Affiliated Companies: Innomar Strategies

Expected salary

Location

Canada

Job date

Wed, 20 Nov 2024 08:13:53 GMT

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