Manager, Chemistry Information Technology Services

Job title:

Manager, Chemistry Information Technology Services

Company

University of Toronto

Job description

Date Posted: 07/19/2024
Req ID:38780
Faculty/Division: Faculty of Arts & Science
Department: Dept of Chemistry
Campus: St. George (Downtown Toronto)Description:About us:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.Established in 1859, the Department of Chemistry is one of the leading institutions of its kind in Canada – featuring teaching excellence, advanced research facilities and development of distinguished scientists in the past and for the future. Our department has a wide variety of services including chemical stores, NMR lab, X-ray analysis lab and a mass spectrometry lab. These resources, combined with our ambition and excitement, create an ideal place to work, research and make an impact in scientific education.Your opportunity:Reporting directly to the CAO, the Manager of CITS provides strategic leadership and tactical planning, evaluation, design, development, implementation, and overall management and support of the Department’s Information Security and Risk Management Program and builds and maintain technical systems, services, processes and controls to ensure the stability, reliability, security, and capacity of Chemistry Department IT that meet or exceed all requirements. The manager is responsible for bringing the CITS unit to achieving high standards of problem resolution and client satisfaction and creating a client-focused support unit. S/he/they plans, directs, develops, prioritizes and implements effective IT tools and solutions (hardware, software, facility requirements, financial and human resources) to ensure that departmental academic, research and administrative goals are met. As well, the incumbent designs, plans and implements organizational structure and information technology infrastructure in order to best support departmental academic and research initiatives. The manager is responsible for working with Information Technology staff and resources at the Faculty of Arts and Science (FAS) and across the University to efficiently and effectively address the management, control, and protection of Digital Assets to support the Department’s education and research mission. The Manager is also responsible for conducting and facilitating risk and privacy assessments, overseeing maintenance of the data asset inventory, leading incident response and investigations, and ensuring ongoing cybersecurity outreach. Work is done in the context of existing policy, guidelines and applicable legislation in a fluid, consultative environment. The Manager oversees the monitoring of cyber threats and works to ensure systems, servers and computing solutions administered by the Chemistry Department are secure and available and that appropriate disaster recovery and business continuity plans are in place and regularly tested.The Manager establishes and manages strong relationships with all levels of the FAS community and the University of Toronto to promote cybersecurity awareness. Work is done in collaboration with institutional partners including other academic Divisions, IT&S, FIPP office and others. The incumbent provides a sound, reliable and secure integrated standards-based IT environment and ensures effective and efficient design and operation of IT infrastructure and services. S/he negotiates and builds consensus departmentally to effectively and efficiently allocate and utilize resource recognizing the research and teaching requirements of stakeholders.The Manager, CITS will develop, manage, and provide leadership to the planning, development, implementation of IT infrastructure at the Chemistry Department by a) overseeing the continual development and ongoing maintenance of a highly reliable, enterprise-grade IT infrastructure within and for the Chemistry Department, including providing IT expertise to all department renovations and capital expansion, b) leading the IT security and risk management activities for the Department, ensuring that Department’s infrastructure is managed with high level security, c) directly managing, developing and leading a team of technically savvy individuals in the CITS and d) coordinate joint activities such as server and application hosting and support. The Manager, CITS will be responsible for full financial and HR management of the CITS team, including, meeting the cost recovery goals of CITS, purchasing of equipment and services to enable the team members to do their jobs, and full staff management and workload management responsibility. In addition, the Manager, CITS must use his/her thorough understanding and strong technical experience of the major components of enterprise-grade IT infrastructure to provide technical advice and training to their staff and to support and implement Faculty-wide policies, standards, guidelines, and procedures for departmental IT unit.These duties are accomplished through contacts with members of the FAS community including; the FAS executive group, IIT and ITS management team, faculty, staff, and studentsEssential Qualifications: * EDUCATION

• Bachelor’s Degree in Information Technology. A University Graduate degree in Computer Science or equivalent will be considered an asset.
• The incumbent must have achieved at least Foundation Level certification in ITIL or a comparable ITSM best practices framework.
• Completion of other related certifications or qualifications, such as PMP/PMI, CCNE, or MSCE, would be a significant asset.

• EXPERIENCE:

• Ten (10) years of experience in enterprise information technology operations, with at least five (5) years in a management role.
• Demonstrated experience as an IT team-builder, including demonstrated ability to lead others through significant change.
• Experience working in a research environment;
• Computer expertise with several operating systems; exposure to multiple UNIX-family operating systems (UNIX, Linux, Solaris, BSD, AIX, HPUX, etc).
• Experience to developing system scripts in at least two languages from the following: Python, Perl, Bash, Csh, and Windows PowerShell.
• Experience troubleshooting user application problems with MS Office, E-mail Clients, Web Browsers, Scientific and Presentation Applications on a variety of operating systems.
• Experience installing, configuring and developing at least one database implementation, MySQL is preferred.
• Strong competency in PC and Mac environments.
• Ability to support and oversee implementation and upgrades of Microsoft server products (Office 365)
• Experience with providing design and technical IT Infrastructure advice for renovation projects.
• Past experience with developing and implementing security standards for systems and networks.
• Proven ability to translate technical requirements into business language and client requirement into technical language.
• Strong competency in project management, software lifecycle management, service level management in academic and administrative contexts, protocols for securing information, managing creative and capable team members.
• Experience negotiating with service providers, establishing and monitoring service level agreements.
• Very strong oral and writing skills and ability to produce high-quality communications materials.

• SKILLS:

• Excellent oral presentation and written communication skills; excellent financial management and budgeting/forecasting skills; excellent staff management, team leadership, problem solving and conflict resolution skills; the ability to align operations to support the goals of the Faculty.
• Proven people and relationship manager able to build an exceptional and dedicated support team, and a strong communicator who will establish regular and consistent communications with the stakeholders advising on projects, performance, and opportunities for advancing services.

Closing Date: 08/09/2024,11:59PM ET
Employee Group: Salaried
Appointment Type: Budget – Continuing
Schedule:
Pay Scale Group & Hiring Zone:
Job Category: Information Technology (IT)

Expected salary

Location

Toronto, ON

Job date

Sat, 20 Jul 2024 22:47:20 GMT

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