Manager, Client Service Operations
Bell
Req Id: 417280At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technologySummaryThe primary function of the Radio Service Manager is to monitor and manage the service life-cycle of radio service we deliver to public safety customers, and to report and improve upon the service quality that is defined for the service in order to ensure an exceptional customer experience while following ITIL v3 framework.Key ResponsibilitiesInitiate and sustain open and articulate communications with key Stakeholders in order to facilitate the prompt and efficient resolution of service opportunities, issues and problems.
analyze and implement improvements within their service in support of business objectives and to improve process effectiveness, efficiency, service quality and cost while continually monitoring and measuring results.
Critical Qualifications
#LI-SS1#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: Management
Job Status: Regular – Full Time
Job Location: Canada : Ontario : Mississauga || Canada : New Brunswick : Moncton || Canada : Quebec : Montreal
Flexible work profile: Mobile
Application Deadline: 05/13/2024Please apply directly online to be considered for this role. Applications through email will not be accepted.At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .Created: Canada, ON, MississaugaBell, one of
Moncton, NB
Tue, 07 May 2024 22:13:08 GMT
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