Manager, Customer Segments (International Students)

Job title:

Manager, Customer Segments (International Students)

Company

Robertson & Company

Job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Robertson is seeking a skilled Manager, Customer Segments (International Students) to join our client.Contract Dates: 1 yearPay Rate: $51.80/hour for IC and $45.50/hour for T4Business Hours: Monday to Friday (9 AM to 5 PM)Job Responsibilities:

• Managing and enhancing relationships with existing partners.
• Identify and develop compelling partnerships to help grow the priority Students segment portfolio and support customers with relevant value additions to drive activation.
• Overseeing partnership performance and ensuring alignment with business goals.
• Develop compelling value propositions for the segment, keeping customer needs, competitive landscape, and profitability in mind.
• Evaluate and report on competitor group banking programs on an on-going basis to understand positioning, pricing, strengths, and weaknesses.
• Partner with Marketing, Customer analytics, Digital and Frontline teams to analyze business and marketing data to identify key drivers, mechanics, and associated dependencies for driving Students conversion, product adoption, retention, and cross-sell.
• Collaborate with marketing partners to develop content for communication and creative teams to drive the development of communication templates and marketing assets to nurture partnerships and client relationships.

Experience & Qualification Requirements:

• Candidate should have previous experience in Segments, Strategy or Partnerships (in order of this priority) – A mix would be ideal.
• Banking experience is required for this role (Canadian banking experience preferred, but strong profiles with relevant segment / strategy experience in Banking from outside N.A. can also be considered)

• Demonstrable track record of negotiating and closing partnership deals in a customer/partner facing role preferred

• Strong commercial awareness with the ability to identify and develop opportunities

• Experience in retail banking industry is required

• Experience in developing and executing customer strategies and value propositions, particularly those that require co-ordination and project management across the organization with multiple key stakeholders
• Experience with customer segmentation, customer intelligence and market research

• Ability to impact, influence and lead diverse and cross functional groups, experienced change agent

• Comfortable analyzing data and with data visualization tools (ie PowerBI reports)

Personal Attributes:

• Excellent verbal and written communication skills
• Strong quantitative skills with the ability to analyze issues, consolidate learning to develop strategies, and deploy tactics
• Team oriented, flexible, collaborative
• Results oriented, driven, and self-motivated with a commitment to excellence

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary

Location

Toronto, ON

Job date

Tue, 18 Jun 2024 23:49:15 GMT

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