The Customer Trust Manager is responsible for all Customer Trust operations, accurate execution of established programs and adherence, and business-and executive-level escalations. We are seeking a candidate with mature business judgement, management experience and exceptional analytical skills – someone who looks around corners, is able connect the dots and identify patterns. The ideal candidate has a strong track record of business analytics, influence through collaboration, driving measurable business results, has high standards, and solves problems so they stay solved. This position is part of the AbeBooks Customer Operations and Success Team and supports a global customer base.
Key job responsibilities
About the team
The AbeBooks Customer Trust team focuses on the accurate prevention and enforcement of abusive behaviors of both Buyers and Sellers via manual investigation and rule-based modeling. In Customer Trust, we conduct deep dive reviews of potential abuse, manage customer performance, verify potential sellers, and support operational compliance requirements.
We are open to hiring candidates to work out of one of the following locations:
Victoria, BC, CAN
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
The base salary for this position ranges from $82,400/year up to $137,600/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
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