Manager, IT Systems Operations in Atlanta, Georgia

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The IS Systems Operations Manager is responsible for maintaining the company’s IS systems infrastructure and applications. This role involves tactical and strategic decision-making to ensure the welfare of the organization, encouraging good IS culture, and implementing best business practices. The IS Operations Manager will work closely with IS leaders, administrators, and project managers to deliver top-quality IS solutions and manage day-to-day operations. The IS Systems Operations Manager is expected to be an additional resource if needed to maintain and manage a 24x7x365 team.

What you’ll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain the company’s infrastructure specifically around storage, virtualization platforms

• Maintain patch levels, OS (Operating System) versions, and vulnerability management are up to date

• Maintain SSO environment

• Maintain VDI environment, infrastructure, OS, and application maintenance

• Build out of IS system infrastructure for new Data Center Deployments

• Builds KPIs (Key Performance Indicators) to measure team performance, capacity management, and others as needed

• Defines, delivers, and supports strategic plans for implementing technology solutions in accordance with business goals and objectives

• Manages technology research by studying organization goals, strategies, practices, and projects

• Recommends new initiatives and develops solutions to meet business requirements

• Oversees change management and process management

• Recruits, selects, orients, and trains employees

• Participate budget discussions, current and future planning initiatives

• Plans and manages the time, tasks, and projects for a diverse team of technology experts

• Oversees projects relating to system development and/or equipment which falls under the responsibility of the IS department

• Maintains proper function of company’s information processing systems then recommends and implements upgrades and capacity as required

• Maintains working relationships with vendors and third-party providers, ensuring contracts are kept up to date and cost maintenance strategies are assessed and analyzed on a periodic basis

• Recommends products and services to the benefit of the company and its customers

• Recommends appropriate maintenance strategies to ensure uninterrupted systems usage and proper back-up and recovery and security measures

• Maintains current knowledge with technology updates to ensure technology new features and functionality is leveraged

• Maintains an elevated level of technical competence and ability to perform work within the domains of IS Systems, Networking, and Application management

• Performs performance reviews based on defined objectives for the individuals

• Manges technical Engineering staffing levels to support clients 24x7x365

• Performs other related duties as assigned or requested

• Regular attendance is essential for satisfactory performance

KNOWLEDGE, SKILLS & ABILITIES

• Excellent organizational skills

• Strong leadership and decision-making ability

• Excellent analytical and problem-solving skills

• Understand complex information and systems interactions (Systems Thinking)

• Taking ownership and driving solutions and or resolutions

• Ability to explain complex systems and problems in simple terms

• Good prioritization skills and flexibility enough to adapt plans based on changing requirements

• Ability to work to tight deadlines within constraints

• Extensive knowledge of systems infrastructure, security, operational maintenance, and administration including application expertise

• Excellent interpersonal and communication skills

• Ability to manage multiple projects at one time

• Data Center experience (Scada and security applications)

#GlobalDataCentersCareers #LI-PD1

EDUCATION & EXPERIENCE

• High School Diploma or GED required.

• BA or BS or equivalent education and/or relevant work experience required plus;

• Minimum of 10 years of systems infrastructure, application administration and management which includes 5 years’ management and/or supervisory experience

PHYSICAL REQUIREMENTS

• Primarily walking, sitting, standing, and bending

• Ability to work in confined spaces

• Able to hear and speak on a telephone

• Close visual work on a computer terminal

• Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, other technical instruments, and for performing cable terminations and testing

• Ability to lift and carry up to 20 lbs

• Ability to climb ladders and worked on a raised platform

WORK CONDITIONS & OTHER REQUIREMENTS

• This position is expected to be remote for the near future with an occasional need to be on-site in a shared work environment

• Extensive daily usage of workstation or computer

• Must be available for 24×7 support of customers and NTT GDC Americas, Inc.

• Must be reachable via telephone, text, and email on a 24×7 basis

• 25% travel or as required for training, conferences, vendor and manufacturer visits, quality control, design and build collaboration, and work-assistance at other NTT GDC Americas, Inc. locations. Travel requirements may vary based on the frequency and intensity of remote site operations. Global Travel may be required and must have a valid passport.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $128,800 – $191,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type :

Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.