Manager, Service Vaughan
City of Vaughan
Vaughan is one of Canada’s fastest-growing cities. Its emerging downtown, the Vaughan Metropolitan Centre; Canada’s first smart hospital, the Cortellucci Vaughan Hospital; and the 900-acre North Maple Regional Park continue to generate momentum and excitement. Be part of something amazing and build your career at the City of Vaughan!The City is an equal-opportunity employer and a forward-looking municipality that is committed to fostering a dynamic workplace that is diverse, inclusive and welcoming. As an award-winning organization for its employment and diversity and inclusivity practices, the City is focused on providing its employees with a thriving professional environment that leverages flexible work arrangements, a family-focused benefits package emphasizing work-life balance, learning and growth opportunities, and a place where collaboration and teamwork are valued.Excellence demands brilliant personalities, visionary thinking and a passion for public service. Vaughan is your place to grow.Position OverviewAs a member of the Communications, Marketing and Engagement Leadership Team, the Manager is responsible for managing the Service Vaughan business unit to deliver exceptional customer service through the City’s contact centre. Reporting to the Director, Communications, Marketing and Engagement, the Manager, Service Vaughan, is responsible for supervising, organizing and coordinating the daily operations of the business unit, and provides leadership, functional guidance and direction to assigned staff. With support from the Communications, Marketing and Engagement Leadership Team, the role includes overseeing inquiries from the public and staff regarding City programs and services, ensuring efficient and effective operations of the contact centre.Qualifications and Experience
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please be advised, the City of Vaughan uses email to communicate with applicants for open job competitions.The City of Vaughan is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The City of Vaughan is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.
$128100 – 149859 per year
Vaughan, ON
Thu, 11 Jul 2024 23:41:58 GMT
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