Marketing and Customer Experience – Customer Experience Representative I

Continental Battery Systems is a rapidly growing North American PE-backed company looking to add a highly-skilled, energetic, and collaborative employee to our team. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization.

We offer great benefits, including:

• Medical, Dental, and Vision
• Substantial 401k match
• Robust voluntary benefits package
• PTO and paid holidays off
• Significant employee product discounts (up to 12% over cost!)

At Continental Battery Systems, we want to help you grow! We invest training and resources in our employees, because we know that our people are what make our company a unique and special place to work. We offer great company discounts and a competitive benefits package, while also offering lots of opportunities for you to be your best self! Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself.

Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to the communities we serve and are looking for a candidate to join our team that has the same outlook on customer service.

Daytime Hours – Monday through Friday – Occasional Weekends if needed

General Description (major areas of responsibility of this position):

A person in this position is primarily responsible to retain current customers, improve current customer relationships, obtain referrals form current customers, and grow sales volume and profitability with current customers. Performs regular and accurate reporting to support sales planning and analysis activities, written quotations and negotiations, and records the successful processes and procedures required to carry out all functions. Performs deliveries to support the customer relationship regularly, including managing and replenishing consignments. Additional focus in expanding sales by obtaining and developing new customers within an assigned territory or market; generates leads continually. Excellence is demonstrated consistently and process improvements are contributed.

Job-Specific Responsibilities:

• Key to this job is the retention of customers and growth in sales volume and profitability of accounts. Pursues and maintains preferred vendor status with clients. Creates and maintains promoters (raving fans) of clients.
• Continually contacts existing clients via, phone, email, and face to face to build and maintain a positive relationship between the customer and the Company. Maintains relations with key personnel (decision maker, AR person, key sales persons for customer), and any customer staff interfaced with. Service-oriented and friendly attitude is clearly presented.
• Obtains referrals from customers. Also able to successfully generate leads, qualify leads, convert leads to prospects, convert prospects to customers, convert customers to promoters.
• Tracks regular sales patterns of customers and analyzes data for changes in buying habits and opportunities to grow sales. Aware of customer business changes. Jealously guards customers, knows their buying habits, and anticipates their needs.
• Knowledgeable in all products carried and educates customers on products that service their needs. Identifies helpful opportunities for customers through expanding the use of Company products and services. Helpful and persuasive.
• Maintains accurate documentation of all customer transactions. Records daily activity/call reports concerning customer-related activities for quotes, orders, and relationships. Compiles accurate reports.
• Ensures the timely collection of payment for all orders.
• Coordinates daily with supervisor to achieve targeted sales objectives

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