Medical Call Center Rep

Job Title: Call Center Representative (Bilingual Preferred)

Location (city, state): Plano, TX

Industry: Healthcare/Call Center

Pay: $18-20/hour

About Our Client:

We are seeking motivated Call Center Representatives with healthcare office and call center experience to join a dynamic, fast-paced healthcare office in Plano, TX. The ideal candidate is bilingual in Spanish (preferred), capable of handling high call volumes, and dedicated to providing excellent patient service.

Job Description:

The Call Center Representative will be responsible for managing a large volume of incoming calls, scheduling appointments, and efficiently directing patients to the correct contacts. This role requires strong multitasking abilities and customer service skills.

Key Responsibilities:

• Answering and directing calls: Manage a high volume of incoming calls and direct them to the appropriate contact.
• Scheduling appointments: Accurately book patient appointments.
• Working referrals: Process referrals and maintain clear communication between departments.
• Warm call transfers: Conduct quick intakes with patients to ensure they are directed to the appropriate contact, following a “warm” transfer policy.

Qualifications:

• Bilingual in Spanish (preferred, but not required).
• 1+ year of call center experience.
• 1+ year of healthcare office experience.
• Experience with Centricity (or similar healthcare systems) is a plus.

Additional Details:

• Hours: Monday–Friday, 8 am–5 pm.
• Type of Assignment: Contract with potential for permanent conversion.
• Work arrangement: Fully onsite at the Plano location.
• System: Centricity experience preferred but not required.

Perks:

• Opportunity to convert to a permanent role.
• Work in a fast-paced, team-oriented environment.
• Gain valuable experience in both healthcare and call center settings.

This is an exciting opportunity for bilingual candidates looking to make an impact in a healthcare call center setting. If you thrive in high-volume environments, have a strong attention to detail, and enjoy helping patients navigate their healthcare needs, we encourage you to apply!

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 004-008

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