Medical Call Center / Scheduler – Eyecare Associates of East Texas

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Title: Medical Call Center / Scheduler (Patient Relations Specialist)

Company: Eyecare Associates of East Texas

Location: Tyler, TX

Perks:

• Full Benefits Package – Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay

Hours:

• Full Time
• Our offices are open Monday-Friday 7am-8pm.
• Your shifts will fall within these hours, and you may need to work a little earlier/later as needed.

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Medical insurance and medical office experience required
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

FORMAL JOB DESCRIPTION:

We are looking for a Medical Call Center / Scheduler (Patient Relations Specialist) to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.

Primary Responsibilities

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
• Appropriately schedule patient appointments in NextGen based on physician preferences.
• Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coordinates work efforts with other team members to achieve an efficient work flow within the office.
• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
• Perform other office duties as assigned by manager.

Required Skills & Experience

• High School Diploma or GED equivalent required.
• Favorable result on background check required.
• Must be able to provide proof of identity and right to work in the United States.
• Minimum of 1-3 years related experience in a call center or as a Receptionist.
• Healthcare experience preferred.
• Prior experience with NextGen software or other EMR is preferred.
• Be helpful and courteous and display strong communication and interpersonal skills.
• Must be a well-organized team-player with great attention to detail.
• Motivated and dependable with a patient friendly personality.
• Demonstrates superior computer skills.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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