MEDICAL CENTER REPRESENTATIVE-CALL CENTER in DAYTON, Ohio

The Clinical Neuroscience Institute

FT/ DAYS/ 80 hours per pay

Summary

The Medical Center Representative primarily responsible for this role will be in the call center with support in clinic performing general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal information on a daily basis. The MCR is responsible for daily scheduling, incoming calls, patient registration, billing/collection functions, and other duties as assigned.

Nature and Scope

The Medical Center Representative is responsible for the daily operations of the clerical components of the center. The MCR will accurately and efficiently process the arrival and exit of 20 or more patients per day. The MCR is under the direct supervision of the Practice Manager. Additional duties include:

• Answering calls : Responding to incoming calls and managing multiple lines

• Technology: Utilize Call Center software and other technologies to handle customer interactions efficiently

• Scheduling appointments : Making and rescheduling appointments

• Providing information : Answering questions about healthcare services

• Routing calls : Directing calls to the appropriate department or person

• Handling follow-ups : Making appointment reminders and other follow-up calls

• Updating patient information : Keeping patient records up to date in the Electronic Health Record (EHR)

• Providing solutions : Identifying patient needs, researching issues, and offering solutions

• Escalating calls : Transferring calls to a supervisor if needed

• Following up with patients : Following through on patient requests, complaints, and inquiries

Qualifications

1. High School diploma or GED, required.

2. Two to three years of experience in an ambulatory health care facility sought.

3. Applicants must have strong knowledge of medical terminology and a thorough understanding of HIPAA law. Confidentiality is of utmost importance.

4. Knowledgeable of Third Party Payers, ICD-10 and CPT Coding is a plus.

5. Computer and Keyboarding skills is required; Experience with Electronic Medical Records is an advantage, Epic is preferred.

6. The ability to prioritize and perform multiple tasks in a fast-paced environment is essential

7. Ability to work well with multiple teams and in multiple settings