University of British Columbia
Job title:
Medical Workplace Assistant
Firm
College of British Columbia
Job description
Workers – Union
Job Class CUPE 2950
Job Profile CUPE 2950 Salaried – Sec to Medical Prof (Gr6)
Job Title Medical Workplace Assistant
Division Clinic Assist | Scholar Well being Providers | Scholar Well being and Wellbeing | VP College students
Compensation Vary $4,319.00 – $4,540.00 CAD Month-to-month
Posting Finish Date March 8, 2024
Be aware: Purposes shall be accepted till 11:59 PM on the day previous to the Posting Finish Date above.
Job Finish Date Sept 15, 2024
At UBC, we imagine that attracting and sustaining a various workforce is vital to the profitable pursuit of excellence in analysis, innovation, and studying for all college, workers and college students. Our dedication to employment fairness helps obtain inclusion and equity, brings wealthy variety to UBC as a office, and creates the mandatory circumstances for a rewarding profession.
Job Abstract
Inside the context of a shopper centred mannequin of care and in accordance with the imaginative and prescient and values of the VP College students portfolio, the Secretary to Medical Professionals is a part of a group offering a full vary of clerical providers within the help of shopper care. The place performs clerical/reception features akin to scheduling, and knowledge entry. Duties vary type routine to complicated and embrace sustaining a extremely confidential digital medical file system, correspondence and communication. The Secretary to Medical Professionals receives funds, prepares monetary and statistical stories, varieties and prepares a wide range of stories and different supplies using pc techniques and software program related to the job. Maintains a list of stationery and medical provides. This place requires common sense, the flexibility to work cooperatively in a quick paced surroundings, and the flexibility to reply with tact and sensitivity to a wide range of sufferers and to carry out all of the duties with strict confidentiality.
Organizational Standing
Works beneath the path and stories to the Supervisor. Takes directions from physicians and nursing workers.
Work Carried out
1. Buyer Service
Supplies environment friendly seamless and accessible reception service as demonstrated by:
– Responding respectfully and sensitively, to a culturally numerous stakeholder inhabitants (college students, college, workers, colleagues, mother and father, and campus guests).
– Efficient verbal and nonverbal communication (welcoming and heat method, empathic listening, means to make clear and assess what’s being requested, talking clearly and articulately, means to diffuse conditions involving sick, anxious, or pissed off people
– Efficient written communication (means to make clear and assess what’s being requested, responding concisely, precisely, and articulately in writing to e-mail inquiries and correspondence.
– Offering well timed service with minimal supervision and dealing successfully throughout excessive quantity durations.
– Working collaboratively inside a service group context to make sure excessive requirements of service provision in accordance with Scholar Well being Service insurance policies.
Offers with customer support complaints successfully as demonstrated by:
– Collaborating with events concerned to deal with difficulties.
– Negotiating constructive outcomes.
– Determines the urgency of requests for providers and works intently with the Supervisor to handle clean stream of sufferers.
– Schedules appointments for physicians and nurses
– Communicates with different scientific workplaces, departments and models to coordinate shopper appointments and testing.
– Registers college students for appointments and obtains and enters knowledge into computerized digital medical file system.
– Verifies pupil registration standing and medical health insurance standing utilizing established computerized database techniques.
– Assists college students in utilizing the digital medical file system.
– Receives, scans and imports and transfers diagnostic stories from exterior laboratories to clinic medical file system
– Responds to requests for data and data releasing info to licensed personnel in accordance with established requirements and tips and procedures.
– Transcription of doctor scientific notes, stories and letters.
2. Monetary Assist
– Evaluations doctor and nursing billing and diagnostic code entries for errors and omissions and corrects accordingly.
– Evaluations affected person medical types for completion (Staff Compensation Board of BC, Insurance coverage Corporations, third Celebration Medicals, and many others) and payments accordingly.
– Processes Medical/Authorized requests and payments accordingly.
– Prepares billing claims and performs digital transmission and retrieval of claims to Well being Insurance coverage Businesses.
– Reconciles, critiques and makes crucial corrections of computerized claims (i.e. rejections, changes, payless and on maintain claims).
– Prepares and mails invoices for affected person and personal insurance coverage firm accounts.
– Processes receipts for incoming funds by money, cheques and digital transactions.
– Prepares money and cheque deposits.
– Comply with up and price restoration of excellent accounts.
– Maintains gear rental logs and mails invoices on overdue accounts.
– Maintains billing and diagnostic code information for the aim of affected person billing.
– Compiles monetary stories using phrase processing and spreadsheet software program.
– Responds to oral and written affected person billing inquiries.
– Prepares and/or performs knowledge entry of economic paperwork (money deposits, journal vouchers, invoices, journey claims, and many others)
– Assists the Supervisor with sustaining, reconciling and reporting monetary data by recording in phrase processing and spreadsheet software program.
– Maintains and information buy requisitions, invoices and supporting paperwork.
– Prepares invoices to exterior companies, organizations, companies, prepares journal vouchers for inside prices for providers, rendered to varied college departments.
3. Administrative Assist. Supplies a full vary of administrative help and duties related to the care of sufferers at Scholar Well being Service.
– Varieties a wide range of supplies from draft copy, codecs and edits digital drafts utilizing a wide range of pc purposes.
– Photocopies and faxes all kinds of types and paperwork.
– Assists with preparation of protocol and process manuals.
– Ensures that scientific, reception and ready room house are nicely maintained making certain that workplace provides and data supplies are stocked.
– Types and distributes mail and incoming faxes.
– Maintains photocopiers, printer, and video gear.
– Prepares statistical stories on affected person contacts to clinic.
– Maintains a list of stationary and medical provides.
– Prepares knowledge tapes for digital medical file again up system, critiques pc logs and stories discrepancies to unit Supervisor.
– Information miscellaneous paperwork
4. COMMUNICATIONS
– Screens and responds precisely to a wide range of in-person, written and oral inquiries of an interpretive nature and offers referral info for college students as acceptable.
– Supplies correct and clear info to the general public, college students and the college group relating to well being and wellness providers in addition to different campus assets.
– Supplies medical info inside the boundaries of coaching and protocols of the unit.
– Maintains strict confidentiality of pupil info and medical data.
5. Medical Assist
– Ensures scientific examination rooms are nicely maintained making certain that medical and stationary provides are stocked.
– Organizes gear and examination rooms for diagnostic procedures and coverings as required.
– Performs minor diagnostic procedures and testing as requested by physicians or nurses.
– Attends medical examinations on request by doctor.
– Submits requests for medical and stationary provides to unit Supervisor.
– Cleansing and sterilization of medical gear and devices.
6. Normal Workplace Duties
– Performs different duties as required.
This place requires the flexibility to operate in all areas of the division. This place requires direct interplay with sufferers and medical private each day. The incumbent has frequent publicity to minor and main unpleasant circumstances akin to biomedical and non-biomedical wastes. Duties are accomplished beneath stress with frequent interruptions.
Consequence of Error/Judgement
All info have to be correct and supplied in a respectful, well timed and supportive means. Failure to offer service that meets these requirements might impression negatively on entry to providers, jeopardize pupil s wellbeing, and lead to elevated threat to the college. Errors or incorrect selections might lead to direct prices, misplaced alternatives, delays for college students and workers. Injury to the unit s and to the College s popularity might happen if the incumbent doesn’t deal tactfully and helpfully with college students, mother and father, college members and others.
Supervision Acquired
Works cooperatively in a group surroundings beneath the supervision of the supervisor. Units priorities and performs most duties independently, often consulting supervisor with regards to new or complicated issues. Experiences issues, discrepancies and workplace points to the Supervisor.
Supervision Given
Works cooperatively with different staff.
Minimal {Qualifications}
Highschool commencement, plus one yr of put up secondary training, plus completion of a Medical or Dental Workplace Assistant program (together with terminology), plus three years of associated expertise, or an equal mixture of training and expertise.
– Willingness to respect numerous views, together with views in battle with one’s personal
– Demonstrates a dedication to enhancing one’s personal consciousness, information, and abilities associated to fairness, variety, and inclusion
Most well-liked {Qualifications}
Excessive College commencement, 1 yr post-secondary training, completion of a Medical or Dental Workplace Assistant program (together with terminology) and3 years of associated expertise or the equal mixture of training and expertise.With out Medical Workplace Assistant coaching three yr s associated expertise in a medical workplace or clinic. Medical terminology required Capacity to make use of phrase processing, spreadsheet, database, scheduling and electronic message purposes at an
intermediate stage. Proficiency with digital medical data.Capacity to prioritize, manage and work successfully beneath stress.Capacity to train tact and discretion when dealing with delicate and/or confidential issues. Demonstrates clear understanding of confidentiality within the medical work place.Capacity to take care of accuracy and a focus to element.Capacity to compose routine correspondence utilizing clear, concise medical English.Capacity to work successfully independently and in a group surroundings.Capacity to take care of a variety of individuals in a peaceful, courteous, and efficient method. Capacity to construct rapport and supply service to people who find themselves experiencing stress, ache and well being considerations.Capacity to speak successfully and concisely verbally and in writing.Capacity to offer high quality service to prospects in a courteous, affected person method.Capacity to successfully handle a number of duties and priorities inside a quick paced, excessive quantity scientific space.Capacity to carry out primary arithmetic together with calculating clinic prices, taking funds, making change and retaining correct gross sales data. Should be capable of reconcile every day transactions with digital and money receipts.Capacity to precisely transcribe medical dictation.Familiarity with MSP and different billing procedures.
Anticipated wage
$4319 – 4540 per 30 days
Location
Canada
Job date
Sat, 02 Mar 2024 08:35:24 GMT
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