MEL Coordinator Human Mobility Hub – Middle East Office

Norwegian Refugee Council


The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. In the Middle East, NRC has over 3,000 staff dedicated to assisting people affected.

End of 2021, the NRC Middle East and North Africa Regional Office (MENA RO) has commissioned a scoping study to inform the feasibility, vision, and strategy for a potential expansion of NRC’s work in the North of Africa, beyond NRC’s current operations in this region. The purpose was to explore strategic linkages between countries, policies and initiatives, best practices, and strategic priorities of civil society, governments, peer organisations, and donors. The study found that the needs, gaps, and opportunities in the North of Africa as well as strategic linkages with other regions in Africa, the Middle East, and beyond (Latin America and Europe) indeed warrant an engagement by NRC. Therefore, MENA RO developed a concept of an agile and dynamic “Human Mobility Hub” (HMH) that would serve as a platform to design, test, evaluate, and potentially scale and replicate innovative, partner-based programmatic, and advocacy initiatives in multiple countries, and that can also inform the sector and NRC’s global policy and strategy development.

The mission and vision of the HMH is that improved understanding of human mobility today and in the future is at the core of NRC’s ability to respond effectively. The Human Mobility Hub will enable the understanding of multi-faceted layers and trends of human mobility and find new responses and operational models for the sector and the organisation.

What you will do

Role and Responsibilities :

The role of the MEL coordinator is to establish and implement system to promote evidence-based decision making, program and project performance, and internal management. The MEL Coordinator will focus on all areas of operations of the HMH in coordination with the relevant team members, contributing to quality programming through supporting access to and use of relevant and timely information to the programme scale, relevance and effectiveness. Within this context, the MEL Coordinator will provide technical support to partner staff pertaining to MEL and will build capacity of the partners and HMH by identifying and supporting the implementation of effective, cost efficient and meaningful MEL system.

Generic Responsibilities:

  1. Support and contribute to the development and implementation of MEL systems, including MEL Standard Operation Procedures, guidance and tools.
  2. Participate in programme design and professional discussions, including theory of change development, logframe design, and budgeting for MEL.
  3. Support the HMH team and HMH partners in planning for and executing MEL, including, data collection methodology and tools and data management, analysis and use.
  4. Support the implementation, dissemination and use of evaluations, assessment and monitoring data in programme development, adjustment or review.
  5. Contribute to organizational learning through supporting specific analysis, lessons learned and reports.
  6. Capacity building and training of programme, support and Partner staff on MEL technical and conceptual areas.
  7. Contribute to the design of the MEL staffing structure and resourcing, including collaboration with programme and partners staff to identify and plan for MEL needs.
  8. Adherence to NRC policies, and a specific responsibility for the NRC MEL functions policies and procedures

Specific Responsibilities :

  1. Work closely with partners’ programme teams to ensure smooth function of the MEL system including internal and external reporting.
  2. Lead the documentation and sharing of MEL reports that facilitate evidence-based decision-making, both internally within HMH/NRC and externally with partners and donors.
  3. Develop tools and necessary guidelines to ensure collection of output and outcome indicators.
  4. Support and ensure data generated through various data collection activities are of high-quality.
  5. Provide timely and robust information to promote the dissemination of learning, better project cycle management, and facilitate evidence-based decision-making through the provision of technical analysis, both internally within HMH and externally with partners and donors.
  6. Develop sampling strategies, questionnaires, data collection, research protocols, as well as conduct data analysis and write up reports for MEL exercises.
  7. Coach and mentor partners staff members to develop their skills and ensure high-quality evidence-based reporting as well as support efforts to enhance agency’s MEAL systems and standards by developing SOPs and technical guidelines.
  8. Assist in implementation of a HMH and partner Complaint and Feedback Mechanism (CFM) for the consortia by creating needed grievance tools.
  9. Participate in logframe design during project proposal process to support on indicator formulation.
  10. Complete data analysis of outcome data and support with qualitative data analysis as well as internal/external reporting where necessary.
  11. Carry out lessons learned exercises and after-action reviews with the HMH and partners.
  12. Other activities as agreed and discussed with the senior management and program staff.
  13. Consolidate and quality check quarterly output and outcome data reported in ITT and reports.
  14. Reporting output and outcome data in Global Output and Outcome Reporting System (GORS).
  15. Chair the MEL technical reference group for the HMH.
  16. Creation of dashboards on platforms such as PowerBI to enable easier data access and interpretation
  17. Support in MEL capacity assessments of new and existing HMH partners, and create capacity strengthening plans and processes as needed

Professional competencies, Qualifications & Skills required

Competencies are important in order for the employee and the organisation to deliver desired results. Competencies are relevant for all staff and are divided into the following categories:

Professional competencies

These are skills, knowledge, qualifications and experience that are important for effective performance.

Generic professional competencies:

  • At least 5 years of experience in an international NGO preferably in an emergency or post- conflict setting, including MEL capacity and systems development.
  • Thorough experience with and knowledge of principles and current approaches to monitoring and evaluation in relief and development programme, using both quantitative and qualitative methods.
  • Understanding of data and information needs for programme management and decision making.
  • Experience in facilitating the capacity building efforts of diverse colleagues, including local partner agencies.
  • Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods.
  • Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, SharePoint).
  • Experience using Power BI.
  • Fluency in English and Arabic both written and verbal. French is a distinct advantage.

Context-related skills, knowledge, and experience:

  • Relevant higher education, preferably within social sciences (e.g., international development or economics), statistics, or other related fields of study
  • Knowledge of humanitarian context in North Africa, particularly Tunisia and Egypt and knowledge of the NGO operation dynamics is a plus.
  • Thorough experience with and knowledge of principles and most recent approaches to monitoring, evaluationand learning in relief and development programming, using qualitative and quantitative methods.

Behavioural competencies:

  • Coping with change
  • Communicating with impact and respect
  • Analysing
  • Handling insecure environments
  • Planning and delivering results
  • Working with people

What We Offer

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.

Female candidates are strongly encouraged to apply and join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take initiative.

We are also looking for people who share our values:

  • To be dedicated in what we do;
  • To be innovative with our solutions;
  • To act as one unified and inclusive team;
  • To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family.

Additional information:

Position: Monitoring, Evaluation, and Learning (MEL) Coordinator

  • Grade: G7
  • Contract Type : Fixed Term National
  • Reports to: Human Mobility Hub Director with technical Reporting
  • Supervision of: N/A
  • Duty station: Amman Jordan or can be hosted at NRC MENA countries of operation (, Iraq, , Palestine, Syria, Lebanon, Tunis, Yemen, and Libya) depending on the selected candidate.
  • Travel: 10% within the area of operations in MENA region.
  • Duration and type of contract: 31/12/2024 (with the possibility of extension based on funding, performance, and the need for the position).

PS: This position is open to candidates who have the legal right to work in NRC Middle East Office Region countries of operations within ( Jordan, Iraq, , Palestine, Syria, Lebanon, Tunis, Yemen, and Libya ). Please note that we cannot provide work permits or visa sponsorships for this position.

Performance Management :

The employee will be accountable for and evaluated on the responsibilities and the competencies, based on NRC’s Performance Management Framework. The following documents will be used for performance reviews:

  • The Job Description
  • The Goals and Performance Plan
  • The NRC Competency Framework

We welcome applications from all qualified and interested candidates. Send in your application by latest June 10th , 2024 12:00 PM Jordan time .

Please ensure you attach CV , Cover letter & copies of your academic and professional certificates.


The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve the international and local ability to prevent, prepare for, respond to, and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas, or Offices that may be host to considerable health, safety, and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality, and physical ability.

How to apply

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