Member Services Agent (Call Center/ Contact Center)

The Role: Contact Center Agent (Call Center)

Are you looking to work somewhere that your suggestions are heard, and you cqan help implement them? Do you love finding a good deal and you have a PASSION for FASHION? Are you driven by helping people? Do you want to work and collaborate with a fun, kind group of people from your own home? If so, this is the role for you!

Please read before applying. You must meet the following criteria:

• Minimum of 1-year call center experience in last 5 years.
• Willing to work any shift from Monday – Sunday from 9am-9pm EST.
• Reside in one of the following states: Florida, Pennsylvania, North Carolina, Kentucky, Texas, South Carolina, North Dakota, Indiana, Wisconsin, Iowa, Minnesota, or Missouri, Alabama, Arizona, District of Columbia, Maine, Maryland, Nevada, New Jersey, Oklahoma, Rhode Island, Tennessee, Utah, Virginia, or Washington
• This is a remote position, do you have your own private work space and internet that can be hardwired into your home?

Starting pay for Tier 1 Contact Center Agent: $17.00hr

What You’ll Do

This is not your average call center job, this is a place for you to grow your career! In 2022 40% of our team was promoted or trained into a new skill set. Here at the Rue Gilt Groupe our Contact Center Associates are providing amazing member experiences in a fast-paced, employee focused environment. Our Associates are experts at building relationships and looking for creative ways to support our Members as they help place orders, answer questions, manage returns and find resolution for any issues. Our center is open 7 days a week 9:00 am to 9:00 pm EST to help our Members.

What to Expect 

Your primary focus in this role will be interacting with current or prospective Members with professionalism and positivity. Primarily you will be trained to resolve voice and email interactions interchangeably, focused on topics including general member inquiries, returns, tracking orders, and modifying orders. As an important part of the most fun online shopping experience, you will provide accurate and complete information to our members. Once you master the first level of skills you will have the opportunity to increase your knowledge, handling more complex situations and working in alternate channels such as messaging or social media. 

About You

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work.

• High school diploma or equivalent
• Proficient in relevant computer applications
• 1-3 years of experience in a Contact (CALL) center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately

ABOUT US: 

Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.

Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and ShopSimon.

Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We inspire each other, our Members, and ourselves to push past the expected – every day. Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered.

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