Member Support Associate

Position description

Avaaz is seeking a passionate, detail-oriented, and proactive Member Support Associate to join our team. The successful candidate will be responsible for engaging with our members in both Dutch and French, ensuring that their inquiries related to campaigns, donations, and community petitions are handled promptly and professionally. This part-time, remote position plays a key role in maintaining the strong relationship between Avaaz and its members, ensuring that every interaction reflects our commitment to transparency, empathy, and responsiveness.

Responsibilities

• Manage member correspondence related to campaigns, ensuring timely and accurate responses in both Dutch and French;
• Address and resolve inquiries related to donations, volunteer requests, and other member issues;
• Analyse member feedback and responses to Avaaz campaigns, providing detailed reports and insights to the team to inform strategy;
• Identify, document, and report technical issues, as well as compile and share member suggestions for process improvements;
• Provide support to petition creators on the Avaaz Community Petitions platform, ensuring a seamless user experience.

Qualifications

Successful candidates may come from diverse professional backgrounds but are required to have strong multilingual communication skills in Dutch, French, and English, along with some experience in customer or member service and correspondence, equipping them for this unique and impactful role.

The following list of qualifications is what we believe gives you the experience required to work in our team and deliver on the responsibilities listed above. You should apply for this role if you feel you have the necessary experience, even if you don’t meet all the requirements below:

• Fluent in Dutch and French (spoken and written) with the ability to clearly communicate with members in both languages;
• Strong written communication skills and grammatical correctness, with an ability to convey complex information in a concise, empathetic, and friendly manner;
• Ability to manage all donation issues that are raised by members;
• Excellent organizational skills with the ability to handle multiple tasks simultaneously in a fast-paced environment;
• Experience in customer service, member support, or community engagement is highly desirable;
• Strong teamwork skills, comfortable in a highly collaborative team culture and a hierarchical team structure, but also ability to complete individualized work;
• Proficient in Google Suite and online communication systems (Slack, Zoom, Bird etc.);
• A passion for social justice, activism, and the mission of Avaaz.

Application instructions

Please be sure to indicate you saw this position on globalvacancies.org