Acosta Group
DESCRIPTION
We are seeking a highly motivated and skilled individual to join our team as a Field Supervisor for the Reset Team. In this role, you will be responsible for overseeing the end-to-end merchandising process and ensuring a seamless training experience for merchandisers within assigned territory.
RESPONSIBILITIES
Key Responsibilities:
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Live photo vetting and approval photos during relines (occasional afterhours and weekends; typically M-F, 9-5).
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Lead and support team, troubleshoot, and provide training over the phone and virtually; coach and train reps, report to DM on Rep Performance action, and assist TLs infield with questions/issues.
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Follow up with direct reps regarding overdue call reports and reporting to DM any foreseen issues with compliance.
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Attend weekly meetings with DM
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Act as a point of contact for assigned reps within territory
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Resolve store complaints
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Ensure store/department management is satisfied with each visit and all work is completed 100% to visit instructions – coaching their direct reps to ensure each of their visits are executed to this standard as well
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Ensure a maintained calendar on NI with above-average scorecard results.
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Support DMs with overall project compliance, and escalate any staffing or project issues.
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Perform regular team lead/merchandiser responsibilities – field work 90% of time as team lead or training opportunities as needed.
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Perform ad hoc staffing duties, adjust calendars, and fix/update call reports. 10% admin duties.
QUALIFICATIONS
Requirements:
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A minimum of 2 years of experience in a similar field.
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Strong communication and leadership skills.
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Ability to train new team members on software tools (NI, Everlance, and PowerBI).
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Ability to vet and approve photos during relines, including weekends and after-hours.
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Comfortable handling store complaints and finding solutions.
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Ability to travel throughout the region and possibly across multiple districts.
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Proficient in using technology tools and software applications.
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Highly organized with excellent time management skills.
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Able to maintain a high level of customer satisfaction while keeping all calls up-to-date and ensuring compliance with project timelines.
ABOUT US
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Retail
Position Type: Part time
Business Unit: Sales
Salary Range: $18.00 – $18.00
Company: Mosaic Sales Solutions Canada Operating Co
Req ID: 2454
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