Messenger / Office Helper

UNDP is the leading United Nations organization, fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and planet. 

The Agenda 2030, based on a set of 17 Sustainable Development Goals (SDGs), is underpinned by a strong commitment to leave no one behind and to reach the furthest behind first. It recognizes the multi-dimensional nature of poverty and inequality and provides a framework that comprehensively addresses all dimensions of well-being. Pakistan was one of the first countries in the world to endorse the Sustainable Development Goals (SDGs) at the Sustainable Development Summit held on 25 September 2015. In 2016, Pakistan Parliament unanimously approved the SDGs as the national development agenda. Since then, Pakistan has demonstrated an impressive policy, institutional, and financial commitment to achieving SDGs, embracing the 2030 Agenda for Sustainable Development, and leaving no one behind by adopting the UNDP-supported Goals frameworks as part of its national development planning. Since adopting the Sustainable Development Goals as the National Development Agenda, the Punjab Government took the lead in establishing the SDGs Support Unit at the Planning & Development Board in collaboration with the United Nations Development Programme. 

As a second-generation intervention of the long-standing National Initiative for SDGs (2016-2023), the Punjab SDGs Plus Project, as a joint initiative of UNDP Pakistan and the Government of Punjab, is launched to strengthen a policy integration approach, evidence-based decision-making, resilient institutional capacities, diversified partnerships, mobilization of innovative financing, and integrating climate resilience, innovation, social protection and inclusion to provide a comprehensive ‘SDG Push’ in priority policy areas to help Punjab embark on a stable, sustainable, and accelerated trajectory of achieving the SDGs. The project is anchored by an integrated framework comprising three key areas based on the provincial priorities, including:

Objective 1: Internalizing SDGs: Improved governance for SDGs aligned equitable and inclusive development planning, budgeting, expenditure tracking, monitoring, and reporting, with a special focus on underdeveloped/marginalized districts to achieve regional equalization.

Objective 2: Financing for Development and Climate Resilience: Public and private financing for development, identifying and channeling resources to reduce the development financing gap, focusing on SDG investments and climate financing.

Objective 3: Inclusive Development, Social Protection, and Innovation: Gender equality, inclusion, innovation, and digital transformation mainstreamed in SDGs to ensure we Leave No One Behind.

Under the overall guidance of the Project Manager and direct supervision of the Admin and Finance Associate, Punjab SDGs Plus Project, the Messenger´s/ Office Helper’s core responsibilities include the following: >

• Deliver/distributes mail/messages within office and outside the office.
• Serving of tea, refreshment in official meetings and official guests
• Cleaning & dusting of the office and office equipment and furniture on daily basis.
• Report to Admin & Finance Associate for any damages and breakages in the premises; as well as provide assistance in repair and maintenance of office equipment.
• Assist office staff in photocopies, mail distribution, binding of official documents.
• Support Admin and Finance Associate in managing administrative tasks.
• Support the team in event management.
• Performs other duties as assigned by supervisor.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Administration and Operations:  (Documents and records management) Ability to ensure systematic filing and maintenance of office records. 
Administration and Operations   (Inventory management) Ability to ensure efficient inventory consolidation and management of assets, ensuring accuracy and validity of information.
Administration and Operations: (Registry & correspondence management)  Ability to collect, register, maintain, and deliver mail; ability to manage archives.
Business Management: (Customer Satisfaction/Client Management) 

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
• Provide inputs to the development of customer service strategy.
• Look for ways to add value beyond clients’ immediate requests.
• Ability to anticipate client’s upcoming needs and concerns.