Key Responsibilities:
- Onboarding Process: Visit customer locations to onboard them into our system. Assist customers with the end-to-end onboarding process for digital products and issue e-wallets and prepaid cards.
- Product Briefing: Conduct one-on-one and group sessions to help customers understand and effectively use our products or services.
- Collaboration: Work closely with the CSD and sales teams. Visit customer locations and onboard customers within the required time frame.
- Outdoor Events: Participate in outdoor events with the team to promote products and onboard customers onto the digital platform.
- Retail Support: Provide support to the retail team as needed, including assistance with mobile kiosks or stores. If there are no other scheduled tasks, visit customer locations for onboarding.
- Digital EKYC customer Support: Perform face-to-face KYC (Know Your Customer) verifications for individual customers if required.
- Reporting: Maintain records of prepaid card issuance and submit the customer list to managers the following morning.
Key Responsibilities:
- Onboarding Process: Visit customer locations to onboard them into our system. Assist customers with the end-to-end onboarding process for digital products and issue e-wallets and prepaid cards.
- Product Briefing: Conduct one-on-one and group sessions to help customers understand and effectively use our products or services.
- Collaboration: Work closely with the CSD and sales teams. Visit customer locations and onboard customers within the required time frame.
- Outdoor Events: Participate in outdoor events with the team to promote products and onboard customers onto the digital platform.
- Retail Support: Provide support to the retail team as needed, including assistance with mobile kiosks or stores. If there are no other scheduled tasks, visit customer locations for onboarding.
- Digital EKYC customer Support: Perform face-to-face KYC (Know Your Customer) verifications for individual customers if required.
- Reporting: Maintain records of prepaid card issuance and submit the customer list to managers the following morning.
What we will look for you to have:
- Fresh graduate with SPM or higher.
- Previous experience is an added advantage.
- Strong customer service and sales & marketing skills.
- Willing to travel extensively and be based at different branches within the state.
- Possess own transportation.
Your positive attitude and effective communication skills will be essential to work alongside your team members and create outstanding services for the customers.
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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