Monitoring, Evaluation, Accountability and Learning Officer

Support MEAL team leader in development and management of the MEAL functions and workplan; and establish and oversee a functional monitoring, evaluation, accountability and learning system for the DRC and its partners projects within the location of assignment

Support mainstreaming MEAL throughout the PCM and reinforce quality programme management in the area of responsibility.

Responsibilities:

The duties include, but are not limited to the following:

• Lead and coordinate assessments and routine monitoring activities with the support of MEAL team leader.
• Provide technical support to DRC programme and partners teams including enumerators
• Analyze the monitoring data and produce draft reports.
• Coordinate MEAL activities with program teams and partners

Monitoring and Evaluation:

• Develop and manage appropriate MEAL frameworks including Output Trackers, to measure both quantitative and qualitative progress against objectives, outputs and impact ensuring appropriate information is gathered to address all requirements for donor and internal reporting needs.
• Coordinate with Programme team to develop appropriate monitoring tools and methodologies to ensure both qualitative and quantitative information is collected, collated, and reported ensuring disaggregation of data as appropriate.
• Support the development of programme databases, activities tracker and data visualization on program progress.
• Undertake detailed, critical analysis of data collected and present / report using a range of methodologies.
• Participate in Quarterly Project Review meetings to measure progress against objectives; identify variances and work closely with Programme Team to identify strategies to address variances.
• Manage hard and soft copy documentation of all M&E files including assessments, reports, case studies and photographs.
• Provide training / capacity building for programme staff, partners and enumerators, in all tools and methodologies.
• Liaise and coordinate with external actors for collection of relevant statistics and data.
• Always comply with DRC’s Code of Conduct and ensure adherence by all direct reports.

Accountability:

• In coordination with Community Feedback Mechanism (CFM) focal points, travel to project sites to manage helpdesks and awareness sessions with the communtites (where applicable).
• Regularly conduct accountability surveys and spot-checks to ensure beneficiary complaints are being addressed.
• Provide accurate advice to beneficiaries about DRC programs, activities and services as communities request information through DRC hotlines or other formalized complaints and feedback modalities.
• Regularly update the Frequently Asked Questions (FAQ) in close coordination with programme teams and MEAL Team Leaders with the support of Accountability Coordinator.
• Coordinate internally with identified CFM focal points from across all projects to resolve, document actions taken and mark feedback as closed.
• Ensure timely feedback to beneficiaries (where required) regarding complaints and ensure they are appropriately managed, acknowledged and followed up as per internal workflow processes.
• Maintain an effective centralized tracking/CFM database system for all the complaints and feedback by ensuring confidentiality and always protecting beneficiaries’ identity.

Overseeing referrals:

• Respond to pending issues, provide support as needed, and communicate progress back to beneficiaries.
• Support MEAL Team leader and Accountability Coordinator for the service mapping list is up to date.
• Safeguarding of sensitive complaints
• Ensure immediate referral of protection related concerns and sensitive cases according to the DRC CFM workflow.
• Maintain utmost confidentiality of all complaints received and processed.

Reporting:

• Conduct quality assurance of CRM database and flag any errors to the area office.
• Provide inputs in producing of the monthly CFM report.
• Compile 5Ws reports and monthly reached beneficiaries and report to Country office.
• Analyze MEAL surveys and produce draft reports.
• Support MEAL team leader in donor reporting.

Experience and technical competencies:

• University (BA/BSc) degree in statistics or relevant field plus 2-year relevant experience working with a humanitarian or development organization
• Extended period (3+ years) of relevant experience working in a similar role and environment.
• Excellent analytical and computer skills, especially Excel and databases.
• Excellent interpersonal and communication skills.
• Fluency in English.
• Other local language us considered as an asset.

Source: https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1036&ProjectId=172928&DepartmentId=19153&MediaId=5