Monitoring, Evaluation, and Learning Officer, VR&P

Job Overview: As part of IRC’s Strategy 100, IRC’s Resettlement, Asylum, and Integration Programs Department will continue and expand on its commitment to delivering impactful programs and services, focusing on raising program quality through giving clients greater influence over program design and delivery, better using research and other evidence, powering decisions with data, and more agile and impactful, outcomes-focused program design. The Monitoring, Evaluation, and Learning Officer will lead the monitoring and evaluation of the Virtual Resettlement & Processing (R&P) program, with a particular focus on the collection, analysis, and use of data on client outcomes via the IRC’s resettlement assessment; and the collection, analysis, and use of client satisfaction data. The MEL Officer for the VR&P program will also support the program team to pilot and evaluate client satisfaction survey methodologies. Findings from the evaluation will inform IRC’s approach to obtaining client feedback on the VR&P program, as well as other programs.

Contingent upon notice of funding.

Major Responsibilities:

Responsibilities include but are not limited to:

• Leading VR&P program evaluation and learning. This includes, but is not limited to:
• Leading VR&P MEL planning, in close collaboration with the program team, Sr. Director for Innovation, and the Research, Analysis and Learning teams.
• Developing, updating, and managing existing data collection tools and systems in collaboration with program staff, the IRIS/ETO, and Zen Desk teams to ensure programmatic and organizational data needs are met.
• Overseeing administration of the 90 Day Resettlement Assessment for VR&P clients and supporting program staff in analyzing, acting on, and reporting qualitative and quantitative data from the assessment. This includes coding and analyzing qualitative data in Dedoose.
• Developing and maintaining Powerbi Dashboards.
• Establishing data review and action planning routines, in collaboration with the Monitoring & Compliance and VR&P program teams, and holding meetings to capture lessons learned.
• Documenting and disseminating findings and lessons learned from the VR&P program (through donor reporting as well as internal communications and knowledge management processes).
• Overseeing administration of the RAI Client Satisfaction Survey for VR&P clients and supporting the program team to pilot and evaluate client satisfaction survey methodologies.
• Supporting the VR&P program team during project design and proposal development processes.
• Ensuring a DEI-informed approach is applied to MEL planning and implementation.
• Contributing to thought leadership and capacity building related to monitoring and evaluation of the Virtual Resettlement program.
• Supporting other evaluations or research as opportunities arise.
• Other tasks as requested.

Key Working Relationships:

This position is based in RAI’s Research, Analysis and Learning Unit and reports to the Sr. Monitoring, Evaluation, and Learning Officer. The MEL Officer will work in close collaboration with other members of the RAL and VR&P HQ program teams, and with the Sr. Director for Innovation.

Job Requirements:

Education:

• A University degree in a relevant discipline (preferably in Social Sciences, Data Science, or a related field) preferred.

Work Experience:

• Experience developing and implementing M&E plans; coordinating and/or conducting project evaluations, conducting qualitative and both descriptive and inferential quantitative data analysis. Experience conducting evaluations of programs for refugee or displaced populations preferred. A minimum of 3 years of experience strongly preferred.

Demonstrated Skills and Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Experience with writing and implementing M&E plans—from inception to close-out.
• A strong understanding of routines that promote data quality.
• Experience with data management systems. Experience with Social Solutions’ ETO platform and/or Zen Desk is highly desired.
• A strong understanding of client feedback systems and of how to apply a GEDI lens to monitoring, evaluation, and learning.
• Experience developing both quantitative and qualitative data collection tools.
• A strong understanding of principles and processes involved in collection of data from linguistically diverse, RIM populations.
• Ability to effectively communicate results, including with data visualization.
• Strong M&E technical knowledge, including knowledge of basic M&E concepts and tools, as well as experience with: design of evaluable projects, qualitative and quantitative methods, statistical analysis, sampling, and applied research.
• Project management skills.
• Advanced knowledge of Microsoft Office Word, PowerPoint and Excel.
• Strong attention to detail (including in data management and written communication).
• Ability to work flexibly both independently and as part of a team.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple priorities and deadlines.
• Strong critical thinking capabilities with an ability to rapidly assess situational needs, develop problem solving strategies, and implement sustainable solutions.
• Demonstrated experience with capacity building/training related to data collection tools and data quality.
• Proven experience with donor reporting.
• Experience managing project M&E across multiple locations, remotely preferred.
• Experience using mobile/ cloud-based digital technology for data collection and management.
• Experience building dashboards in Power BI.
• Experience with qualitative data analysis and use of Dedoose or similar qualitative data analysis software.
• Experience with R or similar data analysis software a plus.
• Experience with R&P processing, program requirements, and program reporting a plus.

Language Skills:

• English language fluency. Fluency in additional languages (Dari, Pashtu, Spanish) preferred.

Working Environment:

• A combination of standard office environment and remote work depending on location
• Occasional domestic (non-local) travel required; up to 10%.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.