Movement Operations Manager (P3) Yaoundé, Cameroon

Place Title: Motion Operations Supervisor

Responsibility Station: Yaoundé, Cameroon

Classification: Skilled Employees, Grade P3

Sort of Appointment: Fastened time period, one yr with chance of extension

Estimated Begin Date: As quickly as potential

Closing Date: 17 April 2024

Established in 1951, IOM is a Associated Group of the United Nations, and because the main UN company within the subject of migration, works carefully with governmental, intergovernmental and non-governmental companions. IOM is devoted to selling humane and orderly migration for the advantage of all. It does so by offering companies and recommendation to governments and migrants.

IOM is dedicated to a various and inclusive work setting. Learn extra about variety and inclusion at IOM at www.iom.int/diversity.

Purposes are welcome from first- and second-tier candidates, significantly certified feminine candidates in addition to purposes from the non-represented member international locations of IOM. For all IOM vacancies, purposes from certified and eligible first-tier candidates are thought-about earlier than these of certified and eligible second-tier candidates within the choice course of.

For the aim of this emptiness, the next are thought-about first-tier candidates:

1. Inner candidates
2. Candidates from the next non-represented member states:

Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Prepare dinner Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao Folks’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second tier candidates embody:

All exterior candidates, besides candidates from non-represented member states.

Context:

Because the inception of IOM in 1951, Motion Operations have been and proceed to be a elementary pillar of the Group’s work. The organized motion of individuals in want of worldwide migration help is a major mandate of the Group and a cornerstone of IOM’s operations. This mandate has resulted within the worldwide transport of greater than 15 million migrants and refugees worldwide. Motion Operations departments in varied IOM missions, coordinated below the division of Resettlement and Motion Administration (RMM) within the Division of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters, are chargeable for all elements of journey for migrants and refugees below IOM’s auspices, in accordance with the assorted framework agreements with resettlement and receiving Governments and companions throughout the spectrum of the Group’s programmes.

Below the direct supervision of the Chief of Mission and the final supervision of the Head of Operations for the Nice Lakes, West and Central Africa Area (GLWCA), the Motion Operations Supervisor is chargeable for supervising all motion operations actions in Cameroon, with the next duties and tasks.

Core Capabilities / Obligations:

1. Oversee as much as seven groups of employees members who’re enterprise motion operations actions in Cameroon, together with actions associated to subject assist, actions, information processing and compliance. Assist employees growth processes corresponding to hiring, offering coaching, assigning duties and giving suggestions to employees members on their efficiency regularly to make sure prime quality work and the correct completion of actions. In areas all through the area the place there is no such thing as a Motion Operations Officer or Supervisor, function technical supervisor for motion operations employees members.
2. Oversee the environment friendly and efficient administration of airport help for arriving and departing people in Cameroon, together with in relation to documentation, baggage, escorts and particular help. Guarantee employees ship the best high quality service, work together appropriately with airport and authorities officers and deal with pressing points as they happen. Monitor the work schedule, validate hours and course of related monetary paperwork in coordination with the IOM finance division.
3. Oversee employees as they help people at transit facilities or third-party amenities. Monitor the weekly shift schedule, guaranteeing protection is sufficient to take care of an expert, secure, safe and clear setting; tackle points as they come up and regularly search methods by which IOM can enhance help. For third occasion amenities, commonly conduct checks to make sure lodging is as much as IOM requirements. Handle belongings and inventories, course of monetary paperwork, supervise high quality management of distributors, and handle the transit middle automobiles and associated schedules, employees and paperwork, if related.
4. Guarantee choice mission assist, exit allow assist, interpretation companies and pre-departure counselling are coordinated for people on the airport, in transit facilities, camps, consolidation factors and third-party amenities or throughout transport by air, floor or water, in response to the best moral requirements and pointers established by IOM. Supervise the coordination of transportation from consolidation factors, transit facilities and third-party amenities and tackle particular wants, corresponding to meals, medicine, wheelchairs and medical situations. Deal with monetary paperwork associated to choice mission, exit allow or interpretation companies as wanted.
5. Oversee the completion of all bookings by Actions employees members in Cameroon in accordance with the Handbook of IOM Tariffs (HIT). Guarantee compliance with program-specific SOPs and supervise the distribution of journey data to stakeholders. Oversee the creation of motion information information and oversee Actions employees members as they compile and analyze descriptive statistics. Certify and deal with the processing of vendor-incurred prices.
6. Guarantee Knowledge Processing employees members are enterprise safe storage of documentation and information in accordance with IOM rules and pointers and that they’re dispatching journey paperwork and coordinating exit permits and journey paperwork in a well timed method. Oversee the preparation of standard information mining studies on MiMOSA; advise administration on potential points which want consideration and counsel corrective actions.
7. Guarantee compliance actions associated to mission monitoring and analysis, coaching, youth companies, mission reporting, mission assist and safety are being carried out effectively and successfully by the Operations Specialist, Compliance and that they’re reporting commonly on the work being achieved, significantly in relation to coaching of Motion Operations employees members and youth service actions at IOM transit facilities.
8. Liaise with airways regularly and characterize one of the best curiosity of beneficiaries for aggressive fares with probably the most direct routing. Liaise with different groups and models in Cameroon and with exterior companions corresponding to authorities authorities, related embassies, and the United Nations Excessive Commissioner for Refugees (UNHCR). As wanted, characterize IOM at accomplice conferences and conferences.
9. Supervise the dealing with of at-risk and delicate instances in accordance with IOM’s insurance policies, process and steering within the Motion Administration Guide (MMM), together with help for unaccompanied refugee minors (URMs). Guarantee IOM is sufficiently coaching employees members on working with at-risk and delicate instances and is mainstreaming prevention of sexual exploitation and abuse (PSEA) by means of the notice and coaching periods for employees and service-providers.
10. Supervise high quality assurance procedures, guaranteeing checks are being commonly undertaken by employees members and incident studies are being submitted and responded to in an environment friendly method. Put together statistics and report commonly to the Chief of Mission and Head of Operations for GLWCA area on related actions. Work to streamline how studies are ready and offered as a way to enhance help and guarantee information on all procedures is compiled, summarized and offered in a well timed method.
11. Display a complete understanding of related Motion Operations SOPs and Actions-related methods and databases (together with iGATOR, MiMOSA, SAR and Amadeus), in addition to the power to stay skilled, neutral and unbiased throughout all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
12. Preserve and make sure the confidentiality and integrity of all related paperwork in keeping with requirements of conduct and information safety guidelines. Alert Chief of Mission and Head of Operations for GLWCA area or administration of any non-compliance to SOPs or codes of conduct by IOM employees members or companions.
13. Carry out such different duties as could also be assigned.

Required {Qualifications} and Expertise:

Training

• Grasp’s diploma in Political or Social Sciences, Growth Research, Human Rights, Worldwide Relations, Legislation, or a associated subject from an accredited educational establishment with 5 years of related skilled expertise; or,
• College diploma within the above fields with seven years of related skilled expertise.

Expertise

• Prior Motion Operations expertise, particularly in IOM, is very most popular;
• Transportation-related and/or administration expertise is a robust benefit; and,
• Data of IOM’s Motion Operations program implementation and administrative, monetary and enterprise guidelines and practices is fascinating.

Expertise

• Sturdy written and verbal communication abilities and talent to successfully talk with and lead a group;
• Demonstrated proficiency with IGator, MiMOSA, SAR and Amadeus; and,
• Glorious pc abilities and a excessive degree of proficiency in spreadsheet and database purposes.

Languages

IOM’s official languages are English, French, and Spanish. All employees members are required to be fluent in one of many three languages.

For this place, fluency in English and French is required (oral and written). Working data of one other official UN language (Arabic, Chinese language, Russian and Spanish) is a bonus.

Proficiency of language(s) required will probably be particularly evaluated in the course of the choice course of, which can embody written and/or oral assessments.

Notes

Accredited Universities are those listed within the UNESCO World Greater Training Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM employees members should abide by and show these 5 values:

• Inclusion and respect for variety: Respects and promotes particular person and cultural variations. Encourages variety and inclusion.
• Integrity and transparency: Maintains excessive moral requirements and acts in a fashion per organizational rules/guidelines and requirements of conduct.
• Professionalism: Demonstrates capability to work in a composed, competent and dedicated method and workout routines cautious judgment in assembly day-to-day challenges.
• Braveness: Demonstrates willingness to take a stand on problems with significance.
• Empathy: Exhibits compassion for others, makes individuals really feel secure, revered and pretty handled.

Core Competencies – behavioural indicators degree 2

• Teamwork: Develops and promotes efficient collaboration inside and throughout models to attain shared objectives and optimize outcomes.
• Delivering outcomes: Produces and delivers high quality leads to a service-oriented and well timed method. Is motion oriented and dedicated to reaching agreed outcomes.
• Managing and sharing data: Constantly seeks to be taught, share data and innovate.
• Accountability: Takes possession for reaching the Group’s priorities and assumes duty for personal actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains advanced issues in an informative, inspiring and motivational manner.

Managerial Competencies – behavioural indicators degree 2

• Management: Supplies a transparent sense of course, leads by instance and demonstrates the power to hold out the Group’s imaginative and prescient. Assists others to understand and develop their management {and professional} potential.
• Empowering others: Creates an enabling setting the place employees can contribute their greatest and develop their potential.
• Constructing Belief: Promotes shared values and creates an environment of belief and honesty.
• Strategic considering and imaginative and prescient: Works strategically to understand the Group’s objectives and communicates a transparent strategic course.
• Humility: Leads with humility and exhibits openness to acknowledging personal shortcomings.

IOM’s competency framework might be discovered at this hyperlink.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p df

Competencies will probably be assessed throughout a competency-based interview.

Different:

Internationally recruited skilled employees are required to be cell.

Any provide made to the candidate in relation to this emptiness discover is topic to funding affirmation.

This choice course of could also be used to employees comparable positions in varied obligation stations. Advisable candidates endorsed by the Appointments and Postings Board will stay eligible to be appointed in the same place for a interval of 24 months.

The record of NMS international locations above consists of all IOM Member States that are non-represented within the Skilled Class of employees members. For this employees class, candidates who’re nationals of the obligation station’s nation can’t be thought-about eligible.

Appointment will probably be topic to certification that the candidate is medically match for appointment, accreditation, any residency or visa necessities, and background verification and safety clearances. Topic to sure exemptions, vaccination in opposition to COVID-19 will in precept be required for people employed on or after 15 November 2021. This will probably be verified as a part of the medical clearance course of.

Vacancies shut at 23:59 native time Geneva, Switzerland on the respective deadline. No late purposes will probably be accepted.