Multifamily Customer Engagement – Customer and Partner Management – Director (Flexible Hybrid)

Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

Job Description

In this compelling leadership position, you will lead efforts to oversee customer network development and customer support activities, as well as support customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers.

THE IMPACT YOU WILL MAKE

The Multifamily Customer Engagement – Customer and Partner Management – Director role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Oversee the development of customer relationships across business units and/or customer accounts and strive to do what’s right for our customers.
• Identify executives, managers, and team members to support customer relationships.
• Provide direction to the team to promote and sell Fannie Mae’s products and services to make sure people across the country have access to affordable financing opportunities.
• Collaborate in developing strategic direction for operational activities.
• Provide subject matter expertise, best practices, and recommendations to leadership.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experience

• 8 years of relevant experience

Desired Experience

• Bachelor’s degree or equivalent; Master’s degree preferred
• Relationship management skills including managing and engaging stakeholders, customers, and building relationship networks
• Experience helping an organization to plan and manage change in effort to meet strategic objectives
• Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict
• Able to work with individuals having a different functional expertise respectfully and cooperatively to work toward a common goal
• Experience gathering accurate information to explain concepts and answer critical questions
• Collective capabilities for leadership, including leading teams, giving feedback, facilitating meetings, and coaching and mentoring, managing project plans, resources, and people to ensure successful task completion
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• Experience using Salesforce CRM
• Skilled in Microsoft suite products

Additional Information

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is a flexible hybrid company. We embrace flexibility for our employees to work where they choose, while also providing office space for in-person work if desired. At times, while business need may call for on-site collaboration, which means proximity within a reasonable commute to your designated office location is preferred unless job is noted as open to remote.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.

The hiring range for this role is set forth on each of our job postings located on Fannie Mae’s Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.

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