Narva SoftwareCustomer Success / Support – B2B Apps (part-time)Sep 29Contract/Europe Only

  • Remote/Home-based
  • Anywhere
  • Posted 7 months ago

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

Narva Software program is Atlassian Prime Vendor trusted by 8,000+ prospects from everywhere in the world! Our mission is to develop merchandise that enhance Jira and Confluence expertise, automate redundant duties, and make each day work simpler.

We’ve nicely established but quick rising merchandise and are on the lookout for tech savvy candidate to help our rising buyer base.
What we provide:
  • Aggressive wage and efficiency based mostly bonus
  • Work in worldwide setup and distant first firm
  • Totally distant (do business from home or wherever you are feeling comfy)
  • Versatile work hours
  • Work with extremely motivated and skilled but supportive group
  • Alternative to be taught and develop throughout the firm in several roles (e.g. search engine marketing, digital advertising, content material and product administration)
  • Distant work gears and health club membership to maintain you in wholesome form
Roles and obligations:
  • Present first degree help for our Jira & Confluence apps
  • Assist prospects to debug, troubleshoot and repair points
  • Reply questions raised by way of our help channels
  • Acquire suggestions, function requests and app evaluations from prospects
  • Collaborate with builders to get deeper understanding of the merchandise and share buyer suggestions
  • Write detailed documentation, how-to guides, articles and create different useful contents
Your profile and abilities:
  • College diploma
  • Tech savvy, IT data and all the time wanting to be taught and assist
  • Fluent in written and spoken English
  • No less than a yr working expertise in software program help, product administration, QA or associated position
Being in a startup with nimble and agile group, additionally, you will have alternative to take up a number of roles in advertising, buyer relations and product administration.
⚠️ Easy methods to apply
We already acquired too many functions for this place. Sadly, most of them are very low high quality candidates, so we now have to filter them out.

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