National Account Manager at A Place for Mom

National Account Manager

Location: United States

Job Description:

Company Description

Join our growing team!

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

Job Description

The Position

The National Accounts Manager is directly responsible for A Place for Mom’s corporate account relationships with designated national and regional customers. The primary goal of the position is to drive significant revenue and move-in growth within our external customers. This position is responsible for delivering the results through the sharing of performance data, frequent corporate- and regional-level contact, the creation and successful roll out of customer-facing programs, and ongoing customer education. The position holds the keys to ensuring our customer relationships are excellent by promoting positive outcomes and monitoring programs that drive successful results to our customers. Success is measured by adherence to and full adoption of APFM values in all areas of the job.

Who you are

The ideal candidate is both a sales person AND an account manager who is highly competitive, results oriented and dedicated to working with our customer organizations to grow revenue. He/she is an excellent communicator – both verbal and written – and has tremendous analytical and follow up skills.

What you will do

• Develops creative campaigns, programs and monitoring tools to positively impact the move-in success of our national and regional customers.
• Deliver monthly data packages to our customers to help them understand market trends, action smart insights and drive their business performance.
• Maintains relationships with C-level, Divisional, and Regional players at corporations to keep them informed and up-to-date on APFM activity, as well as to ensure that customer satisfaction and move-in goals are being met.
• Face-to-face visits with designated customer organizations to conduct business reviews, execute regional roadshows, attend leadership meetings, promote new programs and ensure customer satisfaction.
• Assists with maintaining the database of all multi-property senior living companies and takes actions to ensure that their entire portfolio of communities is on the A Place for Mom Referral service. Follows acquisitions within the industry and ensures that any “transition properties” remain customers of A Place for Mom.
• Assists with the creation and execution of educational webinars designed to improve the community customers’ ability to convert APFM leads.
• Attends tradeshows and utilizes this time to set appointments in advance to meet with customers and review their results with APFM referrals.
• Ensures no loss of current APFM customers.
• Help to resolve invoice disputes in a fair and equitable manner, communicating those results to customers in a supportive and positive manner.
• Incorporate APFM Values into each customer and co-worker interaction.
• Other tasks as assigned.

Qualifications

Required Skills and Competencies

• Minimum of 5 years of Account Management experience.
• Minimum of 5 years as an Individual Contributor/ direct seller.
• Proven ability to develop relationships with C-level, Divisional and Regional executives.
• Strong self-starter with a personal sense of urgency and capacity to overcome obstacles.
• A high level of enthusiasm for building a business.
• Ability to prioritize multiple responsibilities/projects.
• Excellent communication and presentation skills.
• Excellent customer service skills.
• An excellent problem solver.
• Highly organized.
• Comfortable with data tracking, analysis and CRM tools.
• Must be fluent in Microsoft Office Suite, including Excel and PowerPoint, and Google’s Suite of Products.

Additional Information

Compensation

• Base Salary: $75,000-$80,000
• On Target Earnings: $120,000+ (Uncapped)
• Benefits:
• 401(k) plus match
• Dental insurance
• Health insurance
• Vision Insurance
• Paid Time Off

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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