Job title:
Network Engineer
Company
emergiTEL
Job description
- Work closely with the Ericsson customer to advise Small Medium Enterprise of 5G testbed capabilities and offerings.
- Perform technical onboarding of users to a 5G testbed including the coordination of on-site or remote access to the testbed.
- Provide Tier 1 technical support to users of the 5G testbed and conduct troubleshooting to solve issues and escalate to Tier 2 and Tier 3 technical support resources.
- Complete reports and analysis for 5G testbed performance and support the day -to – day delivery of the programs.
- Implement surveys that can be used to track program outcomes reporting.
- Work closely with the Hubs and other stakeholders to implement programs, develop regular status reports, and support uses of the testbed.
- Support events that leverage the testbed.
- Support presentations to internal and external stakeholders on 5G testbed.
- Provide Mon-Fri 8*5 support in a control center environment.
- Perform product and service monitoring of Core & RAN components for an operational network.
- Raise, assign, and manage network trouble tickets if needed.
- Isolate problems and engage fix agents for resolution.
- Manage e-mail notifications for network events.
- Answer phone calls and route appropriately for network events.
- Performs tasks in a range of processes or procedures within defined procedures
and guidelines.
- Solving problems using standard correction procedures. May refer complex inquiries to more senior staff.
- Train and guide colleagues, customers and/or suppliers.
The skills you bring:
Minimum of 5-7 years of telecommunications network experience
- Good understanding of 5G and 4G RAN and CORE.
- Familiar with call center and operational center requirements and expectations
- Good understanding of telecommunications network topology and elements
Familiar with ITIL processes and procedures a plus
- Organization and multitasking skills are a must
- Strong communication skills with an ability to communicate effectively (written and verbal)
- Must be able to work 8*5 from the customer site at Ottawa and if required varied shifts to include nights and weekends.
- Must be able to work at office (5 days a week)
- Working level knowledge of Microsoft Office suite of applications
Expected salary
Location
Ottawa, ON
Job date
Sat, 07 Dec 2024 06:30:33 GMT
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