Night Manager

Job title:

Night time Supervisor

Firm

Solar Peaks

Job description

We’re trying to find a robust group participant and a individuals one who can work diligently as a group member and supply an inviting environment for the visitor upon arrival and the period of their keep. You should be snug working in a single day, diffusing tense conditions and directing members of the general public. Additionally, you will precisely account for/make sure that all end-of-day reporting is correct. If this seems like the perfect work atmosphere, fill out an utility to work, stay and play the place you belong.

Compensation Info:

$23.00, per hour

Bodily Requirement:

Medium: Work actions contain dealing with hundreds between 10 and 20 kg; Predominately indoor setting.

This job place requires bodily presence on the designated location.

Accountabilities:

Operations:

• Champions high quality service when helping with visitor check-ins, check-outs, and extra lodge commonplace particular requests because it pertains to their keep
• Oversees the in a single day entrance desk operations and ensures established SOGs are executed in an expert and constant method

• Shares Visitor Service Greatest Practices with Visitor Service Brokers via ongoing teaching
• Takes word of alternatives to enhance processes and take away limitations that weaken the visitor expertise
• Works towards constantly bettering operational processes and gives ongoing advised enhancements to the Entrance Workplace Supervisor
• Is accountable for Finish of Day Actions:

Visitor Expertise:

• Champions visitor decision utilizing current SOGs; and gives ongoing advised enhancements to the Entrance Workplace Supervisor
• Interacts with the visitor all through their keep, anticipating their wants and proactively resolving visitor considerations
• Drives buyer loyalty by constructing individualized connections with friends

• Acts because the Foyer Ambassador – Resort & Visitor Liaison

Very best Candidate:

• 1-year minimal Entrance Desk expertise, coupled with some progressive supervisory expertise in any discipline; resort expertise is an important asset
• Submit-secondary training in accounting, hospitality, or associated discipline
• Devoted to working inside a dynamic group that focuses on collaboration and visitor expertise
• Proficiency with pc techniques required, akin to Microsoft Workplace and Opera
• Skilled manner with a ardour for distinctive visitor service and the power to anticipate visitor wants
• Wonderful communication abilities, each written and verbal, in addition to glorious problem-solving talents
• Management abilities with the power to educate, redirect, and encourage group members

Why be a part of us?

We’re Canada’s second-largest ski space and a passionate group dedicated to offering the best mountain resort expertise to our friends.

Our persons are on the coronary heart of what we do, making a distinction to our friends and our office each single day. That is why we spend money on the worker expertise; to make sure everybody could be at their finest and stay our values.

Regardless of who you might be, or your profession journey up to now, when you be a part of the group at Solar Peaks, you may get to really feel a part of our particular group instantly. You and your wellbeing matter to us; you may have loads of alternatives to develop and be taught, in addition to get pleasure from every little thing our stunning mountain resort has to supply.

In return, we count on you to be keen about working collectively to create particular reminiscences for our friends, whereas caring for our valuable atmosphere for others to get pleasure from into the longer term.

The perks and advantages you may get to get pleasure from:

• Winter/Summer time Season Raise, Path, and Golf passes (varies by place)
• Entry to our Worker and Household Help Program
• Eating reductions inside our lodge & Resort-owned retailers
• Retail reductions in our Resort-owned retailers
• Family and friends lodge charges at Solar Peaks Grand Resort
• Reciprocal packages with partnering ski areas & lodges.

We’re an equal alternative employer, dedicated to constructing a various and inclusive tradition, and encourage functions from all certified people.

We acknowledge that we stay, work, and play on the normal territory of the Secwépemc Folks.

Anticipated wage

$23 per hour

Location

Canada

Job date

Wed, 13 Mar 2024 04:53:57 GMT

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