Nurse Call Center RN- Transfer Center

Job Description:

Baptist Health is looking for a Nurse Call Center RN- Transfer Center to join our team. This is a remote position that requires residency in KY or IN

The Transfer Center/Nurse Triage Registered Nurse implements professional nursing practice centered on the patient/care giver as a whole person focusing on healing and wellness. The primary responsibility of this position is in support of patient transfers from external and internal hospitals/providers to the Baptist Health system as well as 24/7 nurse triage. monitoring, external patient transfers from outside the organization and bed placement both internal and external to the hospital for assigned facilities. 

Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining established policies and procedures, organizational objectives, process improvement, and safety standards.

Essential Duties:

• Provides telephonic nursing care by assessing patient/caller needs for areas such as nurse triage, telemonitoring, service referrals, bed placement, and transfers into Baptist Health from outside organizations
• Coordinates issue resolution for patients’ needs
• Completes call within standard guidelines
• Develops plan of care for patient
• Uses critical thinking to practice objective rather than subjective modes of reasoning and action
• Ensures positive customer relations and interactions
• Demonstrates leadership by living the organizations core values in a consistent manner
• Develops and uses collaborative relations to build informal and formal teams to accomplish team goals
• Supports and delivers quality care by soliciting feedback from customers and takes actions to correct issues
• Effectively adjusts to changes in work processes and environment and alters behavior to align with evolving situations
• Attends/completes all required safety training programs including education sessions in a timely manner
• Handles sensitive or protected information/materials in a HIPAA compliant manner
• Other duties as assigned

Minimum Education, Training, and Experience Required

• Associate’s degree in nursing from an accredited nursing program is required.
• RN state license required for primary state of residency and other state if primary is not a nursing compact state. Some positions require licensure in Illinois.
• Five or more years of multi-disciplinary nursing experience preferred
• Knowledge of clinical practice in call center setting preferred

Hours: Every 3rd weekend – 11am-11:30pm CST (12pm to 12:30 am EST) & Weekdays 7pm-7:30am CST (8pm-8:30am EST)

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

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