OAM Call Center Lead
Southlake Campus
The OAM (Office of Access Management) Call Center Lead monitors incoming call volume throughout the day and assigns staff accordingly to various scheduling duties. They assist the supervisor with measuring OAM staff productivity, adherence to quality assurance measures and providing coaching to staff as needed. The OAM Call Center Lead is involved in the hiring and training of new staff. The OAM Call Center Lead also functions as an OAM scheduling Associate: assisting patients with scheduling appointments and insurance registration with The University of Kansas Health System’s outpatient clinics. The OAM Call Center Lead is an example to their team for providing the highest level of customer service. The OAM Call Center Lead works out of the OAM Call Center location and may have the opportunity to work remotely at home after demonstrating consistent competency with job duties.
Responsibilities and Essential Job Functions
Required Education and Experience
Preferred Education and Experience
Knowledge Requirements
Full time
R-38711
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