Fedex Ground
Place Title: Operations Admin I
Job Abstract
Liable for performing the clerical and administrative features for all or any hub and station operational areas, together with linehaul, data administration, high quality assurance and customer support. Tends to broken and incorrectly addressed packages in a well timed method to optimize supply time. Serves as a buyer’s first line of contact for quite a lot of points.
Important Features
• Offers clerical assist to varied administration and operational features, together with, however not restricted to, photocopying, submitting, faxing, emailing and answering phone • Opinions, researches and/or enters knowledge in varied techniques to assist respective practical space • Compiles knowledge and offers varied common and adhoc reviews to administration for overview and dedication • Serves as frontline customer support to obtain, resolve and/or escalate buyer inquiries and points • Assists administration with Enterprise Management Self Evaluation (BCSA) audit exercise by retrieving knowledge and/or recordsdata for overview • Liable for data administration duties akin to upkeep, destruction and stock Along with the above important features, the next practical space assignments have extra important features as famous beneath: Further High quality Assurance/Loss Prevention important features: • Helps capability for well timed supply and mitigates loss and injury by performing deal with searches/corrections via varied sources and making certain packages are in good situation for the shopper • Prioritizes workflow to maximise the variety of packages that may be resolved and despatched out for supply in the identical day • Ensures all packages obtain acceptable scan statuses. Inspects and handles hazardous materials damages as per coverage. Ensures all unfastened product is accounted for as per firm coverage • Researches lacking packages to know the basis reason behind scanning failures and compiles info on disputed deliveries for administration overview • Opinions and tendencies loss and broken claims filed to determine improperly charged claims and brings to the eye of administration Further Linehaul important features: • Opinions and enters all Unbiased Contractor (IC) settlement info into acceptable system to make sure correct funds. Enters settlement changes as directed by supervisor • Compiles required documentation to determine and preserve Division of Transportation (DOT)-required recordsdata. Verifies well timed log entry into system • Enters all particular person automobile mileage report info into the system and works with ICs and Linehaul workers to rectify any points • Tracks quite a lot of metrics, together with the IC cost again program, complaints and upkeep compliance and prepares weekly reviews for administration overview • Serves as preliminary contact to obtain IC inquiries or points referring to settlement, uniforms, decals, and so on., to path to administration for acceptable decision
Minimal Schooling
• Excessive Faculty Diploma or GED required
Minimal Expertise
• Earlier clerical or customer support expertise most popular
Required Abilities, Skills and / or Licensure
• Basic enterprise expertise akin to typing; knowledge entry and overview; and use of telephone, copier, and fax • Software program expertise, together with use of Microsoft Workplace software program and web-based purposes • Customer support expertise essential to successfully and professionally reply to requests • Time administration, organizational and multi-tasking expertise essential to work in a fast-paced surroundings, dealing with varied duties and altering priorities, whereas sustaining a excessive consideration to element and accuracy to realize day by day assignments and targets
Deal with: 5600 Roscon Industrial Dr
Metropolis: Tecumseh
State: Ontario
Zip Code: N0R 1L0
Domicile Location: FXG-CAN/CAN/Q6149/Windsor
Auto req ID: 406139BR
Place Sort: Half time
Worker Sort: Non-Exempt
Different Job Description Info
Tuesday – Saturday :
5 am – 10:00 am
The job stage of the candidate will depend on the candidate assembly the minimal necessities of the place.
EEO Assertion: FedEx Floor is an equal alternative employer
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