Operations and Member Support Coordinator in *Head Office, Canada

Work at an award-winning prime employer! If you’re on the lookout for an empowering and progressive place to form your future, then you definately’ve landed in the proper place at BCAA. With our company Head Workplace in Burnaby and areas round BC, we provide all kinds of alternatives all throughout the province. Share our function to empower British Columbians to maneuver ahead.

BCAA has been named one in all BC’s Prime Employers 2023!

What BCAA affords you:

• It’s not in our nature to brag however we’re happy with a few of our achievements that acknowledge nice worker tradition. A few of our newest awards embody being named as one in all BC’s Prime Employers 2021, 2019 Platinum degree Greatest Employer by AON and being acknowledged as a 2018 Excellent Office by YWCA.

• Our staff members get to make a distinction within the lives of our Members and their communities every single day.

• We pleasure ourselves in being open and clear and in empowering our individuals to do nice work whereas serving our Members.

• We enthusiastically help studying and development alternatives for our staff members.

• We’re an equal alternative employer that’s dedicated to accessible, inclusive employment.

• Our Common Full-Time & Half-Time+ (working 20 hours or extra per week) standing staff members are eligible to take part in our superb Complete Rewards Program which affords: Prolonged Well being and Dental, Imaginative and prescient Care, Life Insurance coverage, RRSP matching with firm contribution to your pension, entry to Incentive Packages, Crew Revenue Sharing, Worker & Household Help Program and extra.

Operations and Member Help Coordinator – Evo Automotive Share

Please be aware that it is a hybrid position primarily based out of our Burnaby, BC workplace. Candidates who will not be positioned inside commuting distance of our Head Workplace or will not be seeking to relocate to the Larger Vancouver/Decrease Mainland/Fraser Valley area won’t be thought of. ​

Key Obligations

Management / Tradition Commonplace:

• Create a fascinating and constructive work setting by way of motivation, belief, and integrity

• Collaborate with different workers throughout the Evo Crew and key stakeholders to perform enterprise goals

• A champion for change administration all through the Evo Crew

• Assists in coaching, onboarding and creating individuals

• Participates in company and departmental staff constructing actions

• Facilitates a tradition of office security and safety

Operations & Member Help:

• Open Leases

• Refuel Reimbursements

• RFID Activations

• Unsubscribe lists

• Pre-authorizing expenses for lengthy journeys

• Chargebacks & notifications of fraud associated to infraction/claims charges

• Fleet Help comply with ups

• Dealing with inquiries by way of group inbox

• Present omni-channel help to members and distributors as wanted, together with electronic mail, chat and cellphone calls

• Prepares each day abstract experiences as required

• Coordinates incoming and outgoing mail, delivery and receiving together with following inner buy order course of

• Helps advertising, and member service staff as required relating to new campaigns, companies, and methods

• Coordinate and preserve report system of all misplaced & discovered gadgets liaising with fleet division

• Dealing with of Parking Tickets/Tows/Tolls/Over mileage by detailed investigation of member duty, processing notifications and posting of infractions and charges

• Offering administrative help for procurement of capital gadgets as required for the Evo enterprise

Particular Tasks:

• Coordinates particular tasks as assigned to help Evo operations

Position Oversight

Budgeting

• No finances oversight

Relationships

Folks Administration

• No direct experiences

• Direct Reporting Crew: Supervisor Claims & Admin

Inner Contacts & Relationship:

• Evo Fleet, Evo Fleet Help, Evo Claims & Admin, Evo Member Expertise: Routine

Exterior Contacts & Relationship:

• Members, Parking authorities: Routine

{Qualifications}

Training

• Grade 12 or equal

Expertise

• 2 Years’ Expertise inside Administration, Reception, Buyer Service, Name Centre, or an equal mixture of training and expertise;

Different Expertise / {Qualifications}

• One-year post-secondary Diploma or Certificates in a related subject (eg. Enterprise Administration) and or minimal of 2-4 years associated expertise in operations

• Or Minimal 1 yr of labor expertise in associated {industry}

• Superior verbal in addition to written expertise

• Superior consideration to element

• Intermediate data of MS/ Workplace Suite (Phrase, Excel, Outlook)

• Primary CRM Instrument Information

• Demonstrated organizational, element orientation, prioritization expertise and time administration expertise

• Reveal means to multi-task and work effectively inside deadlines

• Demonstrated downside fixing and analytical expertise

• Minimal 40 wpm typing expertise.

• Confirmed expertise with in-house accounting or buying software program is an asset

• Confirmed means to interpret and talk reasonable to advanced knowledge

• Demonstrated means to work successfully in a staff oriented, excessive demand and quick paced setting

• Confirmed means to determine strong interpersonal relationships, work independently with excessive initiative

Inner Candidates: Please be aware that the inner posting closes on August 30 , 2023 and it is a Grade 6 place.

We aspire to be probably the greatest locations to work with those that share our beliefs:

We consider in:

DOING THE RIGHT THING

We keep true to our phrase, and assist British Columbians transfer ahead.

THE POWER OF COMMUNITY

Collectively, we create a extra vibrant, inclusive and linked province for everybody.

PUTTING PEOPLE FIRST

We deal with one another with the identical care and respect that we deal with our Members.

PROTECTING OUR HOME

It is our duty to guard life in BC now, and for generations to return.

SHAPING THE FUTURE

We glance to new horizons and actively embrace change.

By placing these beliefs in to motion every of us will do participating work with inspiring individuals and develop personally and professionally.

Form a Brighter Future with BCAA

BCAA serves 1 in 3 BC households with industry-leading safety and mobility options, together with BCAA House, Automotive and Journey Insurance coverage, Evo Automotive Share, Roadside Help and full auto restore at BCAA’s Auto Service Centres throughout the province. BCAA additionally has an extended historical past of protecting our roads secure and giving again in ways in which enhance the lives of British Columbians and communities all through our province.

At BCAA, we’re a mission-driven Member companies group. We attempt to maximise Member worth reasonably than merely create monetary worth. We additionally add worth to our staff members, our communities and our planet. Our Imaginative and prescient is to be essentially the most trusted group in British Columbia, completely well-known for doing the proper factor.

We’ll carry peace-of-mind to our Members to allow them to get pleasure from life extra. Our superb service will create uniquely memorable experiences and ignite unparalleled loyalty.

We aspire to be probably the greatest locations to work for individuals who worth integrity, teamwork and sustainability. Every of us will develop personally and professionally by doing participating work with inspiring individuals.

To return to the BCAA Careers Web page, please click on right here. (https://www.bcaa.com/about-us/careers)