Operations Assistant

Position Title: Operations Assistant

Duty Station: Doha, Qatar

Classification: General Service Staff, G-5

Type of Appointment: Fixed term (1 year), with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 12 June 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates

2. Candidates from the following non-represented member states:

Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo

(the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See;

Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar;

Marshall Islands; Micronesia (Federated States of); Namibia; Nauru;

Palau; Saint Kitts and Nevis; Solomon Islands; Suriname; The Bahamas;

Tonga; Tuvalu; Uzbekistan; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

Since the inception of IOM in 1951, Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Operations Units in various IOM Country Offices, coordinated under the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters (HQ), are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization’s program.

Under the direct supervision of the Senior Operations Assistant, the incumbent is responsible for undertaking Operations activities within the Afghan Assistance Programme.

Core Functions / Responsibilities:

• Assist the coordination of assistance at transit centers, including registration, identity verification, distribution of essentials, and room assignments.
• Support the Operations Officer in coordinating transportation and escorting assistance for beneficiaries to their accommodations, ensuring timely execution.
• Assist in ensuring that individuals with special needs receive appropriate support, including assistive devices/equipment.
• In coordination with the Operations Officer, schedule shifts and promptly address any issues that arise during beneficiaries’ stay at the transit center.
• Demonstrate good knowledge and understanding of program SOPs and maintaining professionalism and impartiality in all interactions.
• Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules.
• Work with the team to collect and incorporate guest feedback into operations, aiming to continuous improvement.
• Provide regular feedback to the Operations Officer and promptly informing supervisors of any issues requiring attention.
• In coordination with the Operations Officer, evaluate flexible working hours during the evening shift to accommodate the needs of the program and beneficiaries.
• Perform any other duties as assigned to support the efficient functioning of the Program.

Required Qualifications and Experience

Education

• Bachelor’s degree in a related field from an accredited academic institution* with three years of relevant professional experience, or
• High School diploma in a related field with five years of relevant professional experience

Experience

• Minimum of three years of experience in humanitarian assistance or related fields.
• Demonstrated ability to provide support to individuals with special needs, including the provision of assistive devices/equipment.
• Attention to detail and ability to organize.
• Prior experience working with youth or on protection-related issues is a distinct advantage.
• Ability to work under pressure with minimum supervision
• Prior experience working with youth or on protection-related issues is a distinct advantage.

Skills

• Strong computer skills – Word, Excel, and Internet.
• Administration skills.

Languages

IOM’s official languages are English, French, and Spanish.

REQUIRED

For this position, fluency in English is required

DESIRABLE

Working knowledge of Pashto/Dari/Arabic is desirable.

Notes

*Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies

Values

· respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

· maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

· demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

· Demonstrates willingness to take a stand on issues of importance.

· Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 1

· develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

· produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

· continuously seeks to learn, share knowledge and innovate.

· takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

· encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Competencies will be assessed during a competency-based interview.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies