Operations Coordinator – Edinburgh, UK

Mercy Corps

Location: Edinburgh, UK – Workplace presence required Monday – Friday

Place Standing: Full time, everlasting

Wage: The beginning wage vary for this place within the UK is 27,280 GBP commensurate on skilled expertise

Cut-off date: Please submit software and canopy letter by April tenth

Present unrestricted work authorization within the location is required on the time of software for this place.

About Mercy Corps

Mercy Corps is powered by the assumption that a greater world is feasible. To do that, we all know our groups do their greatest work when they’re various and each group member feels that they belong. We welcome various backgrounds, views, and expertise in order that we could be stronger and have long run influence.

The Place

The Operations Coordinator might be answerable for the sleek day-to-day operating and administration of the Mercy Corps Edinburgh workplace in addition to offering operational assist to our group members throughout Europe. Obligations embrace maintenance of entrance of home requirements, reception administration, arranging and organising assembly rooms, utilities, mail and courier companies, security and safety of the constructing and basic administrative and journey assist.

Important Obligations


  • Present pleasant, environment friendly and efficient operational assist for group members throughout all European workplace areas (Edinburgh, London, The Hague and Brussels) in addition to group members based mostly remotely throughout Europe.
  • Monitor and reply to enquiries into Operations, Onboarding and Journey inboxes
  • Present assist and steerage on all Operations capabilities together with however not restricted to: Well being and Security, ergonomic workstation assessments, journey, cellphones and services
  • Challenge and supply assist for cellphones
  • Different duties as assigned or requested.


  • Handle the entrance desk of MCE’s Edinburgh Workplace: greet guests; present a welcoming, pleasant {and professional} first impression of Mercy Corps in Edinburgh.
  • Guarantee telephones are answered promptly, correctly, and effectively; take messages and direct calls.
  • Kind and distribute incoming and outgoing mail and packages. Contains managing exterior courier suppliers.
  • Manage and handle Edinburgh web site entry and key administration.
  • Order and inventory workplace and kitchen provides.
  • Act as onsite challenge coordinator for repairs and enhancements.
  • Perform common H&S checks and keep information of compliance
  • Function the point of interest for coordination of holiday makers (each inside and exterior to Mercy Corps), together with organising schedules and offering major logistical assist.
  • Help with the setup of and clear up for occasions as requested, together with board conferences, subject employees visits, outreach and improvement occasions, and delegation itineraries. Be certain that services are prepared and accessible for convention calls, on-line seminars, brown bag lunches and MC-wide teleconference occasions.
  • Together with remainder of the operations group, present catering consulting and coordination and assist to offer coordination for workplace occasions each inside and exterior.
  • Present coordination quarterly in individual group occasions together with attendee administration, interplay with exterior venues.
  • Coordinate with IT group and Govt Workplace on month-to-month All Europe group conferences
  • Together with the remainder of the operations group, make sure that the method for guests; conferences and occasions is correctly adhered to.
  • Troubleshoot fundamental AV points
  • Answerable for look requirements all through the positioning.


  • Level of contact on Well being and Security for the Edinburgh group
  • Conduct danger assessments
  • Guarantee the security of the constructing from fireplace, theft and different hazards by initiating a daily protocol on security measures within the workplace.
  • Perform common weekly and month-to-month checks all through the workplace
  • Guarantee all safety methods are in working order and used correctly by all Mercy Corps group. Put together pertinent information and experiences for the security of the Mercy Corps group and make sure that all group members are skilled in workplace security and safety.
  • Lead on completion and documentation of DSE workstation assessments for European group members


  • Evaluate Operations insurance policies and procedures.
  • Present assist to Head of Operations and Information Safety on all elements of Operations Administration in Europe


  • Lead on journey bookings and supply assist and recommendation to group members.
  • Be certain that journey invoices are accomplished and handed to finance in a well timed method.

AV and communications assist


  • Lead on scheduling onboarding for brand new hires
  • Coordinate schedules for people facilitating quarterly onboarding classes.
  • Get hold of suggestions on onboarding course of and quarterly onboarding classes and spotlight suggestions to the Head of Operations & Information Safety frequently enhance the method.
  • Facilitate operations and well being and security onboarding classes.
  • Replace new begin and leavers varieties as required.


  • Handle bins going to and from the off-site archive.
  • Replace off-site archive manifest.
  • Assist Head of Operations & Information Safety in reporting on off-site archive
  • Guarantee asset register is up to date and correct.

Supervisory Accountability



Stories Instantly To: Head of Operations & Information Safety

Works Instantly With: European Operations group , Senior IT Infrastructure Supervisor, IT Assist Officer, HR group, Exterior Journey Administration Firm,

Accountability to Contributors and Stakeholders

Mercy Corps group members are anticipated to assist all efforts towards accountability, particularly to our program individuals, group companions, different stakeholders, and to worldwide requirements guiding worldwide reduction and improvement work. We’re dedicated to actively participating communities as equal companions within the design, monitoring and analysis of our subject initiatives.

Minimal {Qualifications} & Transferable Abilities

  • 1+ yr(s) of expertise in a fast-paced workplace setting, with emphasis on administrative companies and/or services or different related administrative and entrance of home expertise.
  • Glorious laptop expertise required, together with familiarity with MS Phrase, Excel and PowerPoint; consolation in working with IT capabilities a plus.
  • Approachable with glorious communication expertise
  • .
  • Demonstrated skill to work effectively underneath strain and cooperatively with group members and the flexibility to take path in addition to work independently.

Prior expertise with coordination and administration of journey schedules and conferences fascinating. Sensitivity and expertise in speaking with stakeholders from various sectors and backgrounds Success Elements

The profitable candidate will have the ability to signify Mercy Corps successfully and precisely to guests to the Edinburgh Workplace. They are going to have wholesome mixture of professionalism and confidence and be comfy working in a fast-paced, fluid setting. They need to have robust multi-tasking, organizational and prioritization expertise. Moreover, the profitable candidate can have glorious interpersonal, verbal, and written communication expertise. The candidate will even be comfy working each independently and as group while demonstrating flexibility and creativity in planning and downside fixing. They are going to be a fast leaner who takes initiative and is accountable for outcomes.

Dwelling Situations / Environmental Situations

The place is predicated in Edinburgh and should require occasional journey to assist the group.

Ongoing Studying

In assist of our perception that studying organizations are simpler, environment friendly and related to the communities we serve, we empower all group members to dedicate 5% of their time to studying actions that additional their private and/or skilled development and improvement.

Range, Fairness & Inclusion

Reaching our mission begins with how we construct our group and work collectively. By means of our dedication to enriching our group with folks of various origins, beliefs, backgrounds, and methods of considering, we’re higher in a position to leverage the collective energy of our groups and remedy the world’s most advanced challenges. We try for a tradition of belief and respect, the place everybody contributes their views and genuine selves, reaches their potential as people and groups, and collaborates to do the very best work of their lives.

We acknowledge that variety and inclusion is a journey, and we’re dedicated to studying, listening and evolving to develop into extra various, equitable and inclusive than we’re in the present day.

Equal Employment Alternative

Mercy Corps is an equal alternative employer that doesn’t tolerate discrimination on any foundation. We actively hunt down various backgrounds, views, and expertise in order that we could be collectively stronger and have sustained world influence.

We’re dedicated to offering an setting of respect and psychological security the place equal employment alternatives can be found to all. We don’t interact in or tolerate discrimination on the premise of race, shade, gender identification, gender expression, faith, age, sexual orientation, nationwide or ethnic origin, incapacity (together with HIV/AIDS standing), marital standing, navy veteran standing or some other protected group within the areas the place we work.

Safeguarding & Ethics

Mercy Corps is dedicated to making sure that every one people we come into contact with via our work, whether or not group members, group members, program individuals or others, are handled with respect and dignity. We’re dedicated to the core ideas concerning prevention of sexual exploitation and abuse laid out by the UN Secretary Normal and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We won’t tolerate baby abuse, sexual exploitation, abuse, or harassment by or of our group members. As a part of our dedication to a protected and inclusive work setting, group members are anticipated to conduct themselves in an expert method, respect native legal guidelines and customs, and to stick to Mercy Corps Code of Conduct Policies and values always. Workforce members are required to finish necessary Code of Conduct elearning programs upon rent and on an annual foundation.

As a safeguarding measure, Mercy Corps screens all potential US-Primarily based staff. That is executed following the conclusion of recruitment and previous to assuming full employment.

Our screening course of is designed to be clear and accomplished in partnership with new Workforce Members. You’ll have the chance to reveal any prior convictions on the conclusion of the recruitment course of earlier than the verify is initiated. We ask that you don’t disclose any prior convictions in your software supplies or throughout the recruitment course of.

The way to apply

study extra abd apply right here: https://jobs.jobvite.com/mercycorps/job/oeRDsfwU

To assist us observe our recruitment effort, please point out in your e-mail/cowl letter the place (globalvacancies.org) you noticed this job posting.

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