Operations Coordinator – Edinburgh, UK

United Nations Human Settlements Programme (UN-HABITAT)


Mercy Corps is powered by the idea that a greater world is feasible. To do that, we all know our groups do their greatest work when they’re various and each group member feels that they belong. We welcome various backgrounds, views, and abilities in order that we may be stronger and have long run impression.

The Place

The Operations Coordinator might be liable for the graceful day-to-day working and administration of the Mercy Corps Edinburgh workplace in addition to offering operational help to our group members throughout Europe. Tasks embody maintenance of entrance of home requirements, reception administration, arranging and establishing assembly rooms, utilities, mail and courier providers, security and safety of the constructing and common administrative and journey help.

Important Tasks


  • Present pleasant, environment friendly and efficient operational help for group members throughout all European workplace places (Edinburgh, London, The Hague and Brussels) in addition to group members primarily based remotely throughout Europe.
  • Monitor and reply to enquiries into Operations, Onboarding and Journey inboxes
  • Present help and steering on all Operations features together with however not restricted to: Well being and Security, ergonomic workstation assessments, journey, cell phones and amenities
  • Challenge and supply help for cell phones
  • Different duties as assigned or requested.


  • Handle the entrance desk of MCE’s Edinburgh Workplace: greet guests; present a welcoming, pleasant {and professional} first impression of Mercy Corps in Edinburgh.
  • Guarantee telephones are answered promptly, correctly, and effectively; take messages and direct calls.
  • Type and distribute incoming and outgoing mail and packages. Contains managing exterior courier suppliers.
  • Set up and handle Edinburgh web site entry and key administration.
  • Order and inventory workplace and kitchen provides.
  • Act as onsite venture coordinator for repairs and enhancements.
  • Perform common H&S checks and preserve data of compliance
  • Function the focus for coordination of holiday makers (each inside and exterior to Mercy Corps), together with establishing schedules and offering main logistical help.
  • Help with the setup of and clear up for occasions as requested, together with board conferences, discipline employees visits, outreach and growth occasions, and delegation itineraries. Make sure that amenities are prepared and obtainable for convention calls, on-line seminars, brown bag lunches and MC-wide teleconference occasions.
  • Together with remainder of the operations group, present catering consulting and coordination and assist to supply coordination for workplace occasions each inside and exterior.
  • Present coordination quarterly in individual group occasions together with attendee administration, interplay with exterior venues.
  • Coordinate with IT group and Govt Workplace on month-to-month All Europe group conferences
  • Together with the remainder of the operations group, make sure that the method for guests; conferences and occasions is correctly adhered to.
  • Troubleshoot primary AV points
  • Accountable for look requirements all through the location.


  • Level of contact on Well being and Security for the Edinburgh group
  • Conduct danger assessments
  • Guarantee the security of the constructing from hearth, theft and different hazards by initiating a daily protocol on security measures within the workplace.
  • Perform common weekly and month-to-month checks all through the workplace
  • Guarantee all safety methods are in working order and used correctly by all Mercy Corps group. Put together pertinent data and stories for the security of the Mercy Corps group and make sure that all group members are skilled in workplace security and safety.
  • Lead on completion and documentation of DSE workstation assessments for European group members



  • Overview Operations insurance policies and procedures.
  • Present help to Head of Operations and Information Safety on all features of Operations Administration in Europe


  • Lead on journey bookings and supply help and recommendation to group members.
  • Make sure that journey invoices are accomplished and handed to finance in a well timed method.

AV and communications help


  • Lead on scheduling onboarding for brand spanking new hires
  • Coordinate schedules for people facilitating quarterly onboarding periods.
  • Get hold of suggestions on onboarding course of and quarterly onboarding periods and spotlight suggestions to the Head of Operations & Information Safety regularly enhance the method.
  • Facilitate operations and well being and security onboarding periods.
  • Replace new begin and leavers varieties as required.


  • Handle packing containers going to and from the off-site archive.
  • Replace off-site archive manifest.
  • Assist Head of Operations & Information Safety in reporting on off-site archive
  • Guarantee asset register is up to date and correct.

Supervisory Duty



Studies Instantly To: Head of Operations & Information Safety

Works Instantly With: European Operations group , Senior IT Infrastructure Supervisor, IT Assist Officer, HR group, Exterior Journey Administration Firm,

Accountability to Members and Stakeholders

Mercy Corps group members are anticipated to help all efforts towards accountability, particularly to our program contributors, group companions, different stakeholders, and to worldwide requirements guiding worldwide reduction and growth work. We’re dedicated to actively participating communities as equal companions within the design, monitoring and analysis of our discipline initiatives.

Minimal {Qualifications} & Transferable Abilities


  • 1+ yr(s) of expertise in a fast-paced workplace atmosphere, with emphasis on administrative providers and/or amenities or different related administrative and entrance of home expertise.
  • Glorious pc abilities required, together with familiarity with MS Phrase, Excel and PowerPoint; consolation in working with IT features a plus.
  • Approachable with wonderful communication abilities
  • .
  • Demonstrated potential to work properly below stress and cooperatively with group members and the flexibility to take path in addition to work independently.

Prior expertise with coordination and administration of journey schedules and conferences fascinating. Sensitivity and expertise in speaking with stakeholders from various sectors and backgrounds Success Components


The profitable candidate will be capable to symbolize Mercy Corps successfully and precisely to guests to the Edinburgh Workplace. They’ll have wholesome mixture of professionalism and confidence and be snug working in a fast-paced, fluid atmosphere. They need to have robust multi-tasking, organizational and prioritization abilities. Moreover, the profitable candidate can have wonderful interpersonal, verbal, and written communication abilities. The candidate will even be snug working each independently and as group while demonstrating flexibility and creativity in planning and downside fixing. They are going to be a fast leaner who takes initiative and is accountable for outcomes.

Dwelling Situations / Environmental Situations

The place is predicated in Edinburgh and will requireoccasional journey to help the group.

Ongoing Studying

In help of our perception that studying organizations are simpler, environment friendly and related to the communities we serve, we empower all group members to dedicate 5% of their time to studying actions that additional their private and/or skilled development and growth.

Range, Fairness & Inclusion

Reaching our mission begins with how we construct our group and work collectively. By our dedication to enriching our group with folks of various origins, beliefs, backgrounds, and methods of pondering, we’re higher in a position to leverage the collective energy of our groups and clear up the world’s most complicated challenges. We try for a tradition of belief and respect, the place everybody contributes their views and genuine selves, reaches their potential as people and groups, and collaborates to do one of the best work of their lives.

We acknowledge that range and inclusion is a journey, and we’re dedicated to studying, listening and evolving to develop into extra various, equitable and inclusive than we’re at present.

Equal Employment Alternative

Mercy Corps is an equal alternative employer that doesn’t tolerate discrimination on any foundation. We actively hunt down various backgrounds, views, and abilities in order that we may be collectively stronger and have sustained world impression.

We’re dedicated to offering an atmosphere of respect and psychological security the place equal employment alternatives can be found to all. We don’t have interaction in or tolerate discrimination on the premise of race, coloration, gender identification, gender expression, faith, age, sexual orientation, nationwide or ethnic origin, incapacity (together with HIV/AIDS standing), marital standing, navy veteran standing or some other protected group within the places the place we work.

Safeguarding & Ethics

Mercy Corps is dedicated to making sure that every one people we come into contact with via our work, whether or not group members, group members, program contributors or others, are handled with respect and dignity. We’re dedicated to the core ideas relating to prevention of sexual exploitation and abuse laid out by the UN Secretary Normal and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We won’t tolerate youngster abuse, sexual exploitation, abuse, or harassment by or of our group members. As a part of our dedication to a protected and inclusive work atmosphere, group members are anticipated to conduct themselves in an expert method, respect native legal guidelines and customs, and to stick to Mercy Corps Code of Conduct Policies and values always. Staff members are required to finish necessary Code of Conduct elearning programs upon rent and on an annual foundation.

As a safeguarding measure, Mercy Corps screens all potential US-Primarily based staff. That is finished following the conclusion of recruitment and previous to assuming full employment.

Our screening course of is designed to be clear and accomplished in partnership with new Staff Members. You should have the chance to reveal any prior convictions on the conclusion of the recruitment course of earlier than the verify is initiated. We ask that you don’t disclose any prior convictions in your utility supplies or through the recruitment course of.


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