UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, a voice
UNICEF in the State of Palestine works to uphold the rights of children to access services and protection, from early childhood through adolescence. Our objective is to ensure that every child in the Gaza Strip and the West Bank, including East Jerusalem, irrespective of background or circumstance, has an equal chance to fulfil their potential. We are working for every child and young person in the State of Palestine.
How can you make a difference?
The Operation Specialist supports the Chief Field Office and the Senior Emergency Coordinator in providing strategic direction for Gaza operations and is responsible for managing the Guesthouse and office space on a day-to-day basis. They oversee the Operations Team, including Admin Associate, ICT, Security, and Drivers, and manage fleet assignments.
Key Responsibilities and Tasks
- Facilitating services in the functional areas of operations support: budget for the operations in Gaza, financial management and reporting, facilities management, administration, supply and logistics management, information and communications technology, human resources, and safety and security.
- Day-to-day management and follow up on the operational management of the Guesthouse and office space.
- Supervision of the Operations Team: Admin Associate / ICT /Security/ Drivers including leave requests
- Supporting the line manager to implement career development, opportunities for staff.
- Acting as a member of the Country and Senior Management Teams, representing the organizational risks, governance systems and policies, and promoting results-based management.
- Understanding business needs for the office, to anticipate challenges, propose viable/creative solutions aimed at value for money.
- Providing key contribution to CPD, CPMP, AMP and support to Results Based Management and implementation using Value for Money criteria.
- Promoting the fundamentals of ICT management, information security and controls.
- Oversight of the COHA account to ensure proper process, management, timely replenishment and alternative financing modalities.
- Oversight of the contracts/ open commitments under Gaza management to give guidance on actions required.
- Onboarding arrangement for new staff appointed and staff on missions as well as consultants…etc.
- Oversight of the staff accommodation leases, and other leases signed under UNICEF, Gaza, monitoring and to advice on required actions.
- Supporting the country office during external and internal audit reviews and responding to audit observations and monitoring implementation of recommendations.
- Providing regular feedback on risks and achievements of operations functions in the office.
- Leading on facility management with a specific focus on inclusive accessibility, eco sustainability and common premises.
- Monitoring business transactions processed by GSSC from a perspective of Efficiency, Performance, Risk Management and Fraud prevention.
- Supporting the management of PSFR operations and promoting efficiency across systems and processes, where applicable.
- Facilitate an environment of management excellence, staff well-being and accessibility and inclusion through implementation of strategies, policies, procedures.
- Implement solutions and advise to office management on people management and office culture.
- Coordinate the human resource development and resourcing strategies to bring about changes in knowledge, skills, abilities, and mind sets for Operations staff.
- Keep abreast of industry standards in management and finance and share best practices and knowledge learned within the office.
- Support Excellence in Operations in UNICEF derived from the five strategic pillars.
- Ensure effective identification and use of resources in various concrete Value for Money (VfM) areas, including eco-efficiency and inclusivity, common premises, costing, results-based budgeting financial monitoring etc.
- Support Business Units on options to generate greater VfM.
- Lead the financial oversight management, monitoring and reporting of all the country programme budget – and where applicable private sector fundraising budgets; make analysis and recommendations for Senior Emergency Coordinatior and Deputy Representative’s and Chief Field Office to take risk informed decisions.
- Implement various modalities of valuing resources through financing modalities such as budgeting and pre-financing modalities for supplies, cash-based transfer etc.
- Oversee implementation of Supply plan for the office and stay abreast of the regional strategies.
- Support the office with up-to-date information to make operational and programmatic risk informed decisions and improve performance, with the support of the enterprise Governance, Risk and Compliance (eGRC) platform.
- Update and participate in testing of business continuity plans to ensure UNICEF organizational resilience to disaster and risks and staff safety and security as well as Emergency Preparedness and Response to humanitarian situations.
- Review internal controls and policies/guidance included in the Regulatory Framework, provide oversight of appropriate implementation of policies and procedures, and provide feedback on policy and internal controls as appropriate.
- Support implementation mandatory anti-fraud systems, processes, and actions, and share anti-fraud achievements within the office.
- Facilitate mitigation of risks of engagement with external partners via appropriate, risk-informed due diligence.
- Review and recommend simplification of Operations processes to minimize cost, reduce duplication of work and maximize efficiencies while creating an environment of smarter controls to render the organization agile, resilient and ready to respond to programme needs.
- Facilitate compliance with systems by building awareness and capacity of users, explore new ways of working – including in the context of SG Reform – and continuously improve IT-enabled business processes to increase productivity and collaboration, better knowledge management, and ensure effective use of UNICEF assets.
- Provide key contribution to CPMP and review operational structures in collaboration with Regional Chiefs of Operations and the Strategic Business Support unit in DFAM.
- Provide technical support and recommendations on HACT implementation, including, advice approach to undertaking spot checks, follow-up actions required on result of financial assurance activities; the use and collaboration with the Supreme Audit Institution; and use of micro-assessment results including the appropriate level of capacity building in financial management.
- Partner with Programme by providing advice and recommendations on programme budgeting through contribution in programme document and support the financial impact analysis and determination of refund and amounts owing to the CSO.
- Support UNICEF Office resource mobilization partners from donor negotiation and formulation of partnership agreements and contracts through written financial reporting, resolve discrepancies and ensure donor accountability and transparency.
- Foster a positive and enabling operations environment that supports private sector fundraising and solution-focused engagement (where applicable).
- Engage as effective stakeholders in the UN Reform, facilitating Business Operating Services (BOS) and proactively paving the way for a potential “one back office” in country offices.
To qualify as an advocate for every child you will have…
Education:
- An Advanced University Degree (Master’s) in one of the following areas is required: Business management; Financial management; Accounting; Public Finance; and related operations function (Supply Chain, Human Resources, Information Technology, International Business, Project management, etc.) is required.
Experience:
- A minimum of five (5) years of professional experience, at the national and/or international level, is required, specifically in implementing organizational initiatives in one or more operations management area including budget; financial management and reporting; facilities management; administration; supply and logistics management; information and communication technology; human resources.
- Prior experience in the development sector or UN system/ international NGOs would be an asset.
- Experience in a UN system agency, large private or public company, or experience working in a developing country and/or humanitarian/ emergency context is an asset.
- Experience in working with corporate ERPs (Enterprise Resource Planning) and IPSAS (International Public Sector Accounting Standards) is highly desirable.
Language Requirement:
- Fluency in English (verbal and written). Arabic is a strong asset.
For every Child, you demonstrate…
UNICEF’s Core Values of:
- Care
- Respect
- Integrity
- Trust
- Accountability
- Sustainability
(CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
UNICEF competencies required for this post are:
- Demonstrates Self Awareness and Ethical Awareness (1)
- Works Collaboratively with others (1)
- Builds and Maintains Partnerships (1)
- Innovates and Embraces Change (1)
- Thinks and Acts Strategically (1)
- Drive to achieve impactful results (1)
- Manages ambiguity and complexity (1)
- Nurtures, Leads and Managers people(1)
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children.
Remarks:
This position is not considered an elevated risk role. However, UNICEF reserves the right to conduct further vetting/assessment within the scope of child safeguarding as appropriate.
UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled.
All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.