Operations Support – Night Shift

Job title:

Operations Help – Evening Shift

Firm

Lineage

Job description

We’re a rising group and at the moment in search of a passionate and motivated Operational Help (OS) to affix our successful workforce.Employment Kind: Everlasting, Full-Time
Shift: Evening Shift – Sunday to Thursday 11 pm to 7 am
Workplace/Facility: MiltonPOSITION SUMMARY
The OS performs a lead position within the transport/receiving workplace on the facility, greeting prospects (drivers) upon their arrival, reviewing and verifying paperwork pertaining to inbound and outbound shipments, and liaising with operations to make sure efficient communication and distinctive service. This particular person additionally liaises with the regional customer support workforce on the scheduling of driver/provider appointments.KEY RESPONSIBILITIES

• Participates actively in selling a tradition the place Well being & Security is the #1 precedence.
• Greets prospects (drivers) upon arrival on the facility, working carefully with them to make sure they obtain an distinctive customer support expertise on the facility. This contains signing in/out, amassing and reviewing paperwork for completion and accuracy, checking temperature necessities, amassing/making ready regulatory documentation and confirming ETAs for late appointments.
• Works with Warehousing Options workforce to satisfy buyer necessities in a well timed method. Prepares applicable paperwork, communicates temperature necessities, updates in software program system (TMW) relating to the arrival of drivers and verifies for accuracy, creates labels, and verifies and checks all paperwork to make sure accuracy and completion.
• Coordinates the task of shoppers to the suitable loading bay to create effectivity for the warehouse workforce to forestall outbound/inbound delays.
• Liaises with Buyer Service Consultant relating to buyer requests or inquiries (i.e. cargo delays, identical day shipments). Co-ordinates particular, same-day transport requests.
• Audit payments for accuracy
• Gives help/help throughout regulatory inspections. Coordinates with CFIA inspector as required.
• Works with Stock Management to coordinate buyer recall actions and different buyer requests.
• Could also be concerned within the setup of things in system beneath the path of the supervisor or supervisor. Validates automated costs in system.
• Operates throughout the Code of Enterprise Conduct, firm insurance policies and procedures, and all statutes and laws governing the office.

KEY REQUIREMENTS

• 0-2+ years of expertise in a customer support position in logistics, transportation or warehouse atmosphere.
• College diploma, Faculty diploma, coaching or post-secondary programs in Buyer Service an asset.
• Put up-secondary schooling in Enterprise, Warehousing Transportation, Operations Administration, or associated area an asset
• Personally demonstrates that exterior and inside prospects are a excessive precedence.
• Expert at offering distinctive service over the cellphone and e mail.
• Identifies buyer wants and expectations, and responds to them in a well timed and efficient method.
• Anticipates and prevents delays or different challenges that may adversely have an effect on the shopper. Retains prospects knowledgeable in regards to the standing of pending actions and inquiries about buyer satisfaction with services or products.
• Prioritizes work circulation to make sure deadlines are met in a fast-paced atmosphere. Adapts to shifting priorities.
• Element-oriented with a excessive degree of accuracy.
• Works successfully as a part of a workforce.
• Proficient in Microsoft Workplace with an emphasis on Phrase, Excel and Outlook.

Why Lineage?This is a wonderful place to start your profession path inside Lineage! Success on this position allows better duties and promotions! A profession at Lineage begins with studying about our enterprise and the way every workforce member performs a component each day to fulfill our prospects’ necessities. Past that, you’ll assist us develop and study on our journey to be the perfect employer in our trade. We’ll ask you in your opinion and guarantee we do our half to maintain you creating and engaged as we develop our enterprise. Working at Lineage is energizing and fulfilling. We worth respect and care about our workforce members.Lineage is an Equal Employment Alternative Employer and is dedicated to compliance with all native legal guidelines that prohibit office discrimination and illegal harassment and retaliation. Lineage won’t discriminate in opposition to any applicant on the idea of race, shade, age, nationwide origin, faith, bodily or psychological incapacity or every other protected standing. We’re dedicated to a various and inclusive office for all. In case you are contacted for a job alternative, please advise us of any lodging wanted to make sure truthful and equitable entry all through the recruitment and choice course of.Advantages
Lineage gives secure, secure, dependable work environments, medical, dental, and primary life and incapacity insurance coverage advantages, RRSP matching and paid break day.(English model linked on the backside of the web page)

Anticipated wage

Location

Milton, ON

Job date

Sat, 30 Mar 2024 07:56:23 GMT

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