Ops Support Rep Dispatch

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you too.

Description

The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management. This role will work in close partnership with management, couriers, sales, call center, dock team, and external customers to effectively manage the daily workflow while providing a positive customer experience. This includes real time resolution i.e.) paging cases and emails for deliveries and pickups, time extension and shipment resolution.

Responsibilities

Work closely with drivers and managers to ensure all service commitments are appointed to the appropriate routes and when required liase with the two parties to meet daily performance objectives

Authorize drivers request to leave territory

Solve problems for the drivers on route including contacting customers and terminal managers to facilitate positive customer experience

Page drivers to gather relevant investigative facts to validate service concerns generated via emails from management, call center and sales for delivery and pickup identified by customers

Monitor systems and ensure drivers are connected to network as well drivers are not showing in alerts

Collaborate with management to re-allocate service commitments such as pickups and load balance drivers’ routes when required

Cross functional communication within dispatch department

Maintain database and generate reports requested by operations management

Additional Responsibilities

Education

Partial Completion of High School 

Experience

1 year experience within a dispatch role, Logistics and/or Supply Chain operations 

1 year experience using SalesForce & CCD system 

Skills

Operations Management

Computer Operations Standards and Procedures

POSTING DETAILS

Location: 566 – GTT 

Working Conditions: Office Environment; Call Centre 

Posting Number: 65762 

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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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