Outbound Sales Advisor (Remote ON & MB)

Job title:

Outbound Sales Advisor (Remote ON & MB)

Company

CAA South Central Ontario

Job description

About UsOutbound agents will be responsible for conducting outbound sales calls to existing members using predictive dialer technology in order to retain our existing members, process any retention related inquiries and identifying cross/up-sell opportunities while providing an exceptional customer experience.Who we areAs Canada’s largest automobile association, we are passionate about keeping our Members safe– whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates’ career growth and ongoing professional development– and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We’re about doing what’s right and feeling good about it.Position DetailsIn this role you will:Renew expired memberships & sell new membershipsSolicit upgrades and add-ons to existing membershipsSecure ACCR (Express Renewal) on credit card salesManage call flow in conjunction with navigating screens.Utilize SAP computer applications to process all service/sales transactionsProvide first call resolution to address all Member concernsAccountable for Quality & Sales targets, and adhering to contract center metricsOther duties as assignedRequirements:Completion of post secondary education1 year experience in sales environmentAbility to adapt and work effectively within a variety of diverse situationsExcellent customer service skills – interpersonal, phone etiquette, active listening/empathy, etc.Strong sales aptitudeExcellent communication skills (oral and written)Excellent organizational skills- multi-taskingProficient in Microsoft Office suiteFamiliar with working in pressure environmentsAvailable to work varied shifts including weekends and holidays and must be available to attend all scheduled trainingPaid training for this position is on a schedule of 9-5 EST Monday to Friday for 4 weeks before moving to a varied work scheduleOur CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Expected salary

Location

Ontario – Manitoba

Job date

Wed, 19 Jun 2024 01:31:48 GMT

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