Outpatient Clerk/Receptionist

Job title:

Outpatient Clerk/Receptionist

Company

NHS

Job description

We are looking to recruit an Outpatient Clerk/Receptionist to work in the Main Outpatients of this busy teaching hospital.This post will be located at either Wythenshawe, Withington, Trafford, Altrincham Hospital. This will be confirmed at interview.The successful candidates will join a well established, friendly team, committed to providing a quality service to our patients. Previous clerical experience in a hospital environment would be an advantage but is not essential, as training will be given.Further Information : Jane Hill 0161 217 5285 Hassan Chaudhry 0161 291 5197Main duties of the job

• Registering referrals
• ASI lists
• Validating
• Phone enquires
• Rebooking / rescheduling patients
• Work queues
• Phoning patients with appts at short notice if required
• Phoning patients and cancelling appts at short notice
• Requesting notes for the next day’s clinic
• Updating patient demographics/data input
• Training
• Reception cover in multiple areas within OPD
• Any other admin duties

About usMFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.Date posted04 April 2025Pay schemeAgenda for changeBandBand 2Salary£24,169 a year per annum, pro rataContractPermanentWorking patternFull-timeReference number349-WTWA-6797121*Job locationsWythenshawe Hospital, (Wythenshawe, International House, Trafford, Withington)Ledson RoadManchesterM23 9LPJob descriptionJob responsibilitiesTo find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.Were looking forward to hearing from you! Job descriptionJob responsibilitiesTo find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.Were looking forward to hearing from you!Person SpecificationEducation/QualificationsEssential

• GCSE Maths&English or equivalen

Desirable

• NVQ 2 Customer Service

ExperienceEssential

• Evidence of working as part of a team

Desirable

• Previous reception experience

SkillsEssential

• Excellent Verbal and written communication skills
• Self Motivated and productive without constant supervision

KnowledgeEssential

• Understanding importance of confidentiality

Person SpecificationEducation/QualificationsEssential

• GCSE Maths&English or equivalen

Desirable

• NVQ 2 Customer Service

ExperienceEssential

• Evidence of working as part of a team

Desirable

• Previous reception experience

SkillsEssential

• Excellent Verbal and written communication skills
• Self Motivated and productive without constant supervision

KnowledgeEssential

• Understanding importance of confidentiality

Expected salary

£24169 per year

Location

Manchester

Job date

Tue, 08 Apr 2025 22:25:35 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (globalvacancies.org) you saw this job posting.