OutPatient Coordinator

University Hospital Southampton

Job overview

We have an opportunity to recruit an Outpatient Coordinator  within the Patient Services Centre . We are looking for a dynamic and enthusiastic individual with experience of providing first class customer service to join our friendly team. You will create working relationships in an inclusive, diverse and multicultural environment in line with our Trust values. 

The PSC is open from 8am to 8pm Monday to Friday and 8am to 4.30pm on Saturday. 

Patient Services Centre (PSC) staff are hardworking, committed to patient care and often the first point of contact for the patients, they are responsible for:

•    Making and receiving around 20,000 calls per month from patients
•    Booking over 650,000 outpatient appointments each year, covering 50 specialties across the Trust
•    Booking first and follow up appointments, rescheduling appointments, cancelling appointments and clinic management

Working for our organisation


As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

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