Parking Customer Service Representative in Berkeley Heights, New Jersey

Overview

Provide professional, courteous and compassionate guest services for patients, visitors, and guests while meeting the standards outlined by ABM. Assist the Operations Manager in overseeing and coordinating all activities related to the Valet operation. Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Responsible for all other duties assigned. Some positions require cash handling. Full time and Part time hours available.

Pay Rate: $18.00 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Shift: Mon – Thurs 3:30pm to 8:30pm & Fridays 6am to 2pm

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) Front Line Team Members (Programa de Beneficios de ABM)

Basic Qualifications:

• Must be 21 years of age

• Must possess a valid driver’s license

• Must be able to operate both standard and automatic transmissions

Responsibilities:

• Coordinate traffic flow

• Communicate valet procedure, information and directions clearly and effectively with guests.

• Understand and respond appropriately to basic customer and team member inquiries.

• Monitor illegal parking, and immediately store vehicles.

• Interact with guests in a friendly manner

• Assist guests with loading and unloading

• Collect and secure guest keys

• Predict and communicate traffic flow peaks and lot issues

• Identify and arrange for extra support for extended wait times.

• Accurately tally and split the tip pool

• Receive and receipt a variety of valet payments

• Accurately reconcile and report daily revenue

• Project currency and coin requirements and re-order as necessary.

• Operate, park and retrieve all vehicles in a safe manner by obeying all traffic laws, Facility policies, and applicable pedestrian regulations.

• Work in an outdoor unprotected environment in all climates for extended periods of time

• Keep work area clean of debris.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply

REQNUMBER: 103660

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.