Part-time Visitor Experience Officer – Cameron’s Cottage

Cameron’s Cottage is the RSPB’s new residential centre for younger folks embedded throughout the
gorgeous woodlands at RSPB Franchises Lodge within the New Forest.

We’re on the lookout for a workforce participant with glorious folks expertise mixed with a ardour for
connecting folks with nature. Working at Cameron’s Cottage, you will be offering a novel and
fascinating customer expertise inspiring our guests to assist nature conservation now and in
the longer term. This position is key in guaranteeing we’ve the best high quality of customer
expertise for each new and current audiences.

We’re on the lookout for somebody to assist the Studying Officer, contributing to the event,
integration and supply of a high-quality customer expertise at Cameron’s Cottage that
maximises assist for nature and connects younger folks with wildlife.

The best candidates may have sturdy speaking expertise, confirmed expertise at delivering
occasions and a excessive customary of customer expertise – if that is you then we might love to listen to from
you!

Important expertise, data and expertise:

• Pc literate to incorporate skilled use of social media to stick to model
  necessities.
• Working data of customer engagement methods.
• Glorious verbal and written communication expertise.
• Skill to plan and prioritise workloads.
• A workforce participant who can inspire and encourage folks.
• Drawback fixing expertise and skill to work on personal initiative.
• Skill to handle and reply to buyer wants and suggestions.
• Skill to maximise alternatives for customer engagement and earnings technology.
• Capable of construct and keep sturdy working relationships.

Fascinating expertise, data and expertise:

• Expertise of managing and delivering in opposition to targets and KPI’s.
• Expertise of analysing and decoding knowledge in a customer expertise atmosphere.
• Profitable expertise of managing or supporting a workforce of employees and/or volunteers.
• Having contributed to a profitable customer venture or customer attraction.
• Tourism or leisure associated qualification, ideally at HND degree or equal.
• Working data of Equal Alternatives and Range.
• Well being & Security within the office.

This can be a Half-Time, fixed-term contract for six months from April to September 2024 for 22.5
hours per week. The RSPB reserves the appropriate to increase or make this position everlasting
with out additional promoting depending on enterprise wants on the finish of the contract
time period.

We wish to conduct interviews for this place from week commencing twenty ninth April
2024. For additional info please contact [email protected] 

As a part of this utility course of you’ll be requested to finish an utility type together with
proof on the way you meet the talents, data, and expertise listed above.

We’re dedicated to growing an inclusive and various RSPB, wherein everybody
feels supported, valued, and in a position to be their full selves. To realize our imaginative and prescient of making a
world richer in nature, we’d like extra folks, and extra various folks, on nature’s facet. Individuals
of color and disabled persons are at present underrepresented throughout the atmosphere, local weather,
sustainability, and conservation sector. In the event you establish as an individual of color and/or disabled,
we’re significantly focused on receiving your utility. Contact us to debate any
extra assist it’s possible you’ll want to finish your utility.

The RSPB is an equal alternatives employer. This position is roofed by the Rehabilitation of
Offenders Act 1974.

This position will not be eligible for UK Visa Sponsorship – the profitable applicant might want to have
a pre-existing Proper to Work within the UK as a way to be provided an employment contract.