Patient Call Representative – Primary Care Call Center- Residency – Full Time – 8 Hour – Days

Job Description:

The patient call representative will be responsible for handling incoming and outgoing calls with patients to schedule appointments, perform a full and complete registration, address scheduling, insurance, or registration related inquiries from patients. The patient call representative must exhibit excellent communication skills, empathy, and the ability to manage multiple tasks efficiently.

Education:

• High School Graduate or Equivalent Preferred

Experience:

• 1 year experience in a healthcare call center – preferred

Certifications/Licensures:

• Epic – Proficiencies required for this position must be passed within 90 days of start date

Skills:

• Knowledge of organizational policies, procedures, systems and objectives
• Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and Procedures
• Proficient in keyboard and typing skills
• Maintains professional and personal integrity
• Must be able to maintain effective working relationships with a wide variety of individuals
• Ability to communicate effectively written and orally
• Ability to possess visual capacity and hearing to monitor and use telephone equipment
• Effective communication skills (good hearing, listening and speaking skills)
• Ability to deal diplomatically with all types of individuals under stressful situations
• Basic knowledge of medical terminology, anatomy and physiology
• Ability to work with the public in a professional courteous manner
• Enjoys working with the public
• Knowledge of JMH patient navigation programs

Variable shifts

Work Shift:

08.0 – 08:00 – 17:00 No Waive (United States of America)

Pay Range:

$24.99 – $33.74

Hourly

Offer amounts are based on demonstrated/relevant experience and/or licensure.

Pay will be adjusted to the local market if hired outside of the Bay Area.

Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it.

Scheduled Weekly Hours:

40

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