Patient Service Clerk

Job title:

Patient Service Clerk

Company

Royal Victoria Regional Health Centre

Job description

The Professional Practice and Rehabilitation teams support care for acute inpatients as well as ambulatory services within our outpatient clinics for Physiotherapy, Hand Therapy and the Outpatient Rehabilitation Day Program for stroke rehabilitation. Our interprofessional teams are comprised of Regulated Healthcare Professionals including Nursing, Physiotherapy, Occupational Therapy, Speech Language Pathology, Social Work, well as unregulated Rehabilitation Assistants and clerical staff. Each member of the team has a specific role to play to ensure the seamless integration of care. Together the team provide exceptional, patient-centered care.We are currently seeking a regular full time Patient Service Clerk to support our Adult Ambulatory Clinics.The successful candidate will support ambulatory clinic needs across our (3) outpatient clinics of Physiotherapy, Hand therapy and Outpatient Stroke Rehabilitation.The successful candidate will be able to transition seamlessly between different program processes and clinic tasks to support duties including but not limited to patient bookings and follow up appointments, invoicing and account reconciliation, customer service supports, etc.As a qualified candidate you will have the following job requirements:

• 2-3 years clerical experience in an outpatient/clinic setting or equivalent preferred
• Experience working in Interprofessional settings preferred
• Experience with process development, and quality improvement initiatives preferred

• Medical Office Administration Certificate/Diploma or Equivalent Program – essential
• Office administration experience in a hospital environment or equivalent competencies
• Computer literacy – Microsoft Office and spreadsheet database management – essential
• Current experience with Meditech Expanse, including registration in Community Wide scheduling, Meditech AMB modules, EMR, order entry and appointment scheduling an asset
• Current experience in the processing of referrals and orders is an asset

You will be a great fit for this position if you have:

• Demonstrated commitment to customer service skills.
• Demonstrated ability to communicate effectively using both oral and written format with patients, families, public, colleagues and other members of the interprofessional team.
• Demonstrated ability to be flexible and adaptable to a changing work environment
• Demonstrated ability to prioritize and function effectively in a busy environment
• Demonstrated attention to detail, problem-solving ability, critical thinking and organizational skills
• Demonstrated ability to work independently and collaboratively as part of an interprofessional team focused on patient-centered support.
• Demonstrated ability to function in a multi-task environment with strong independent problem-solving skills
• Demonstrated commitment to maintaining confidentiality
• Demonstrated commitment to ongoing learning

Unless otherwise stated applicants must have a minimum educational requirement of Grade 12 or equivalent and must demonstrate proven workplace excellence through commitment to strong job performance and attendance. Please be reminded that as a Regional Health Centre, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work week days and weekends, as well as all shifts – days, evenings, and nights.Employment Equity
RVH is committed to diversity and employment equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ persons, and others who may contribute to a diverse workplace.Accommodation in the Workplace
RVH offers accommodation for applicants with disabilities in the recruitment process, and is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). RVH will work proactively through all stages of recruitment to create a barrier-free process and to provide accommodations as required. If you require accommodation during the interview process, please contact Human Resources at 705-739-5605.Health & Safety Workplace Responsibilities

• Must adhere to the duties of workers, as stipulated in Section 28 of the Occupational Health and Safety Act.
• Must adhere to all RVH administrative and applicable departmental occupational health and safety policies, procedures and protocol.
• Must adhere to Bill 132 of the Occupational Health and Safety Act in regards to the Sexual Violence and Harassment Action Plan Act, and creating a work environment free of psychological harassment.
• Must be able to perform all bona fide essential duties in the position description, which may include lifting and moving patients, pushing, pulling, bending, stooping, etc.
• Must complete a pre-employment health assessment, including review of the Job Demands Analysis for the position, as a condition of employment.
• Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers.

Our Purpose
Making life better, with the care you need, close to home.Our ValuesTeam UpBe KindDo Great ThingsInspire TrustBe BoldIf you are interested in joining our inspiring team, please apply online before 1100pm EST on the posting close date. Royal Victoria Regional Health Centre thanks all applicants, however, only those selected for an interview will be contacted. If interviewed, an accompanying portfolio may be required which will include documented evidence of course completion. An inclusive, barrier-free selection process will be provided as required under RVHs Employment Accommodation Policy. Applicants need to make their needs known to Human Resources in advance and information related to accommodation will be addressed confidentially. As part of the mandatory screen process RVH requires professional references, verification of academic training, professional accreditation, plus a current Criminal Records Check and Vulnerable Sector Screening.

Expected salary

Location

Canada

Job date

Fri, 02 Aug 2024 22:43:08 GMT

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